Current jobs related to Customer Complaint Resolution Specialist - Moorpark California - Pennymac
-
Mortgage Complaint Resolution Specialist
3 weeks ago
Moorpark, California, United States PennyMac Full timeAbout the RolePennymac is seeking a skilled Mortgage Complaint Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.Key...
-
Priority Complaint Resolution Specialist
2 days ago
Moorpark, California, United States PennyMac Full timePennymac:Pennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.A Typical Day:The Complaint Resolution and Customer Service Specialist resolves disputes and high-profile...
-
Mortgage Complaint Resolution Specialist
1 month ago
Moorpark, California, United States PennyMac Full timeAbout the RoleWe are seeking a skilled Priority Complaint Specialist to join our team at Pennymac. As a key member of our organization, you will play a critical role in resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.Key ResponsibilitiesEnsure all...
-
Priority Complaint Resolution Specialist
2 weeks ago
Moorpark, California, United States PennyMac Full timeAbout the RoleThe Priority Complaint Specialist plays a critical role in resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of Executive and Senior Level Management at Pennymac.Key ResponsibilitiesEnsure all inquiries and/or complaints are worked to a resolution in a timely manner and with...
-
Customer Resolution Specialist
2 months ago
Moorpark, California, United States PennyMac Full timePENNYMAC Pennymac (NYSE: PFSI) is a specialized financial services organization with a comprehensive mortgage platform and integrated operations focused on the production and servicing of mortgage loans and the management of investments related to the mortgage market. At Pennymac, our workforce is the cornerstone of our achievements and at the core of...
-
Mortgage Dispute Resolution Specialist
3 weeks ago
Moorpark, California, United States PennyMac Full timePennymac: A Leader in Mortgage ServicesPennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.A Day in the Life of a Priority Complaint SpecialistThe Priority Complaint...
-
Mortgage Dispute Resolution Specialist
4 weeks ago
Moorpark, California, United States PennyMac Full timePennymac: A Leader in Mortgage ServicesPennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.A Day in the Life of a Priority Complaint SpecialistThe Priority Complaint...
-
Mortgage Dispute Resolution Specialist
2 months ago
Moorpark, California, United States PennyMac Full timeAbout the RoleWe are seeking a highly skilled Mortgage Dispute Resolution Specialist to join our team at Pennymac. As a key member of our customer service team, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.Key...
-
Mortgage Dispute Resolution Specialist
3 weeks ago
Moorpark, California, United States PennyMac Full timePennymac: A Leader in Mortgage ServicesPennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.A Day in the Life of a Priority Complaint SpecialistThe Priority Complaint...
-
Mortgage Dispute Resolution Specialist
2 weeks ago
Moorpark, California, United States Unavailable Full time{"title": "Job Description", "sections": [{"title": "Job Summary", "content": "At Pennymac, we are seeking a skilled Mortgage Dispute Resolution Specialist to join our team. As a key member of our mortgage operations team, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on...
-
Mortgage Dispute Resolution Specialist
1 week ago
Moorpark, California, United States PennyMac Full timeAbout the RolePennymac is seeking a skilled Priority Complaint Specialist to join our team. As a key member of our mortgage servicing team, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.Key ResponsibilitiesEnsure all...
-
Mortgage Dispute Resolution Specialist
3 weeks ago
Moorpark, California, United States PennyMac Full timeAbout the RolePennymac is seeking a skilled Priority Complaint Specialist to join our team. As a key member of our customer service department, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.Key ResponsibilitiesEnsure all...
-
Mortgage Resolution Specialist
1 week ago
Moorpark, California, United States Unavailable Full timeAbout the RoleThe Lien Resolution Specialist is a key member of our team, responsible for ensuring the timely and accurate preparation of Lien Release/Satisfaction of Mortgage documents. This role requires a high level of attention to detail and the ability to work independently in a fast-paced environment.Key ResponsibilitiesResearch and prepare collateral...
-
Mortgage Resolution Specialist
2 weeks ago
Moorpark, California, United States Unavailable Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Mortgage Resolution Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the timely and accurate preparation of lien release/satisfaction of mortgage documents, in accordance with state, federal, and local regulations.Key...
-
Overnight Client Service Representative
4 weeks ago
Moorpark, California, United States Centered Health Full timeJob Title: Overnight Client Service SpecialistAt Centered Health, we are seeking a dedicated and compassionate Overnight Client Service Specialist to join our team. As a key member of our support staff, you will play a vital role in ensuring the well-being and satisfaction of our residents.Job Summary:The Overnight Client Service Specialist will provide...
-
Insurance Customer Service Representative
4 weeks ago
Moorpark, California, United States Lynda Rummelhoff Full timeJob OpportunityWe are seeking a highly motivated and bilingual individual to join our team at Lynda Rummelhoff as a Customer Service Representative in the insurance industry. As a Customer Retention Specialist, you will play a crucial role in helping our clients navigate their insurance needs and providing exceptional customer service.Key...
-
Home Loan Specialist
4 weeks ago
Moorpark, United States TEKsystems Full timeJob DescriptionJob DescriptionDescription:The Home Loan Specialist I is an entry level role supporting various Channels. The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across...
-
Lead Service Specialist
1 month ago
Moorpark, California, United States Fitness 19 Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Lead Service Specialist at Fitness 19. As a key member of our team, you will play a vital role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesProvide exceptional customer service to members and guests, ensuring a...
-
Loan Specialist
4 weeks ago
Moorpark, California, United States Insight Global Full timeMortgage Loan Specialist Role at Insight GlobalWe are seeking a skilled Mortgage Loan Specialist to join our team at Insight Global. As a key contributor, you will play a crucial role in facilitating efficient and effective processes that support business and customer service objectives.Key Responsibilities:Perform routine data entry and validation tasks to...
-
Front Desk Representative
1 month ago
Moorpark, California, United States Aloft San Francisco Airport Full timeFront Desk AgentAloft San Francisco Airport is seeking a highly motivated and customer-focused Front Desk Agent to join our dynamic team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay.Responsibilities:Guest Services: Greet and welcome guests...
Customer Complaint Resolution Specialist
2 months ago
PENNYMAC:
Pennymac (
NYSE:
PFSI) is a specialized financial services organization with a comprehensive mortgage platform and integrated operations focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our employees are the cornerstone of our success and at the core of our vibrant work culture.
Together, we strive towards a common objective of assisting millions of Americans in realizing their dreams of homeownership throughout the complete mortgage process.
A Typical Day:
The Customer Complaint Resolution Specialist addresses disputes and high-profile grievances received from clients, Regulatory Agencies, and Attorneys on behalf of Executive and Senior Level Management.
The Customer Complaint Resolution Specialist will:
Ensure all inquiries and/or complaints are resolved promptly and with effective service to clients
Oversee the foreclosure alternative process to ensure compliance with regulatory guidelines for related complaints
Investigate and resolve a variety of issues, including problems related to escrow, taxes, insurance, contested late charges and late payments, credit disputes, etc.
Draft response letters in a professional manner containing accurate information, including copies of requested documents
Maintain electronic logs and records of pertinent information and actions taken in response to the borrower's dispute or inquiry in the loan record maintained in the loan servicing system
Perform other related duties as required and assigned
Exhibit behaviors that align with the organization's desired culture and values
What You'll Bring:
Associate's degree or equivalent work experience
3+ years of relevant work experience
Working knowledge of collection practices and law, loss mitigation, foreclosure, and bankruptcy laws, thorough knowledge of the RESPA as it pertains to qualified written requests
Must be highly proficient in Microsoft Office (Word, Excel, Access, and Outlook)
Experience in Financial Services and, if possible, the mortgage industry is preferred
Why You Should Consider Us:
As one of the leading mortgage lenders in the nation, Pennymac has assisted over 4 million lifetime homeowners in achieving and maintaining their homeownership aspirations.
Together, 4,000 Pennymac team members across the country are guided by our core values:
to be Accountable, Reliable, and Ethical in all that we do.
Pennymac is dedicated to conducting business that makes positive contributions and promotes long-term sustainable growth while fostering an equitable and inclusive environment, where all employees and customers feel valued, respected, and supported.
Benefits That Bring It Home:
Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered
Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe-style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants, and corporate sponsorships
To learn more about our benefits visit:
Compensation:
Individual salary may vary based on multiple factors including specific role, geographic location/market data, and skills and experience as defined below:
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary:
$45,000 - $66,000
Work Model:
OFFICE
