Customer Resolution Specialist

2 months ago

Moorpark, California, United States PennyMac Full time

PENNYMAC

Pennymac (NYSE: PFSI) is a specialized financial services organization with a comprehensive mortgage platform and integrated operations focused on the production and servicing of mortgage loans and the management of investments related to the mortgage market.

At Pennymac, our workforce is the cornerstone of our achievements and at the core of our vibrant work culture. Together, we strive towards a common objective of assisting millions of Americans in realizing their dreams of homeownership through the complete mortgage process.

Daily Responsibilities

The Customer Resolution Specialist addresses disputes and high-profile grievances received from clients, Regulatory Bodies, and Legal Representatives on behalf of Executive and Senior Management.

The Customer Resolution Specialist will:

Ensure all inquiries and/or grievances are addressed to a resolution promptly and with effective service to clients Supervise the foreclosure alternative process to ensure compliance with regulatory standards for related complaints Investigate and resolve a variety of issues, including concerns related to escrow, taxes, insurance, disputed late fees and payments, credit disputes, etc. Draft response letters in a professional manner containing accurate information, including copies of requested documents Maintain an electronic log and record pertinent information and actions taken in response to the borrower's dispute or inquiry in the loan servicing system Perform other related duties as required and assigned Exhibit behaviors that align with the organization's desired culture and values

Qualifications

Associate's degree or equivalent work experience 3+ years of relevant work experience Working knowledge of collection practices and law, loss mitigation, foreclosure, and bankruptcy laws, thorough knowledge of the RESPA as it pertains to qualified written requests Must be highly proficient in Microsoft Office (Word, Excel, Access, and Outlook) Experience in Financial Services and, if possible, the mortgage industry is preferred

Why Join Us

As one of the leading mortgage lenders in the nation, Pennymac has assisted over 4 million homeowners in achieving and maintaining their homeownership aspirations. Our vision is to be the most trusted partner for homeownership. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable, and Ethical in all that we do.

Pennymac is dedicated to conducting business that makes positive contributions and promotes long-term sustainable growth while fostering an equitable and inclusive environment, where all employees and clients feel valued, respected, and supported.

Benefits That Support You: Whether you're seeking flexible benefits for today, setting short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

Comprehensive Medical, Dental, and Vision coverage Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and café-style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants, and corporate sponsorships

To learn more about our benefits visit:

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location/market data, and skills and experience as defined below:

Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary Range

$45,000 - $66,000

Work Model

OFFICE

Need assistance finding the right position?

  • Mortgage Dispute Resolution Specialist

    3 weeks ago

    Moorpark, California, United States PennyMac Full time

    Pennymac: A Leader in Mortgage ServicesPennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.A Day in the Life of a Priority Complaint SpecialistThe Priority Complaint...

  • Mortgage Dispute Resolution Specialist

    4 weeks ago

    Moorpark, California, United States PennyMac Full time

    Pennymac: A Leader in Mortgage ServicesPennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.A Day in the Life of a Priority Complaint SpecialistThe Priority Complaint...

  • Mortgage Complaint Resolution Specialist

    3 weeks ago

    Moorpark, California, United States PennyMac Full time

    About the RolePennymac is seeking a skilled Mortgage Complaint Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.Key...

  • Mortgage Dispute Resolution Specialist

    2 months ago

    Moorpark, California, United States PennyMac Full time

    About the RoleWe are seeking a highly skilled Mortgage Dispute Resolution Specialist to join our team at Pennymac. As a key member of our customer service team, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.Key...

  • Mortgage Resolution Specialist

    2 weeks ago

    Moorpark, California, United States Unavailable Full time

    About the RoleThe Lien Resolution Specialist is a key member of our team, responsible for ensuring the timely and accurate preparation of Lien Release/Satisfaction of Mortgage documents. This role requires a high level of attention to detail and the ability to work independently in a fast-paced environment.Key ResponsibilitiesResearch and prepare collateral...

  • Mortgage Resolution Specialist

    2 weeks ago

    Moorpark, California, United States Unavailable Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Mortgage Resolution Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the timely and accurate preparation of lien release/satisfaction of mortgage documents, in accordance with state, federal, and local regulations.Key...

  • Mortgage Dispute Resolution Specialist

    2 weeks ago

    Moorpark, California, United States Unavailable Full time

    {"title": "Job Description", "sections": [{"title": "Job Summary", "content": "At Pennymac, we are seeking a skilled Mortgage Dispute Resolution Specialist to join our team. As a key member of our mortgage operations team, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on...

  • Priority Complaint Resolution Specialist

    4 days ago

    Moorpark, California, United States PennyMac Full time

    Pennymac:Pennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.A Typical Day:The Complaint Resolution and Customer Service Specialist resolves disputes and high-profile...

  • Mortgage Dispute Resolution Specialist

    3 weeks ago

    Moorpark, California, United States PennyMac Full time

    Pennymac: A Leader in Mortgage ServicesPennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.A Day in the Life of a Priority Complaint SpecialistThe Priority Complaint...

  • Mortgage Complaint Resolution Specialist

    1 month ago

    Moorpark, California, United States PennyMac Full time

    About the RoleWe are seeking a skilled Priority Complaint Specialist to join our team at Pennymac. As a key member of our organization, you will play a critical role in resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.Key ResponsibilitiesEnsure all...

  • Mortgage Dispute Resolution Specialist

    2 weeks ago

    Moorpark, California, United States PennyMac Full time

    About the RolePennymac is seeking a skilled Priority Complaint Specialist to join our team. As a key member of our mortgage servicing team, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.Key ResponsibilitiesEnsure all...

  • Mortgage Dispute Resolution Specialist

    3 weeks ago

    Moorpark, California, United States PennyMac Full time

    About the RolePennymac is seeking a skilled Priority Complaint Specialist to join our team. As a key member of our customer service department, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.Key ResponsibilitiesEnsure all...

  • Priority Complaint Resolution Specialist

    2 weeks ago

    Moorpark, California, United States PennyMac Full time

    About the RoleThe Priority Complaint Specialist plays a critical role in resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of Executive and Senior Level Management at Pennymac.Key ResponsibilitiesEnsure all inquiries and/or complaints are worked to a resolution in a timely manner and with...

  • Overnight Client Service Representative

    4 weeks ago

    Moorpark, California, United States Centered Health Full time

    Job Title: Overnight Client Service SpecialistAt Centered Health, we are seeking a dedicated and compassionate Overnight Client Service Specialist to join our team. As a key member of our support staff, you will play a vital role in ensuring the well-being and satisfaction of our residents.Job Summary:The Overnight Client Service Specialist will provide...

  • Insurance Customer Service Representative

    4 weeks ago

    Moorpark, California, United States Lynda Rummelhoff Full time

    Job OpportunityWe are seeking a highly motivated and bilingual individual to join our team at Lynda Rummelhoff as a Customer Service Representative in the insurance industry. As a Customer Retention Specialist, you will play a crucial role in helping our clients navigate their insurance needs and providing exceptional customer service.Key...

  • Lead Service Specialist

    1 month ago

    Moorpark, California, United States Fitness 19 Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Lead Service Specialist at Fitness 19. As a key member of our team, you will play a vital role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesProvide exceptional customer service to members and guests, ensuring a...

  • Loan Specialist

    4 weeks ago

    Moorpark, California, United States Insight Global Full time

    Mortgage Loan Specialist Role at Insight GlobalWe are seeking a skilled Mortgage Loan Specialist to join our team at Insight Global. As a key contributor, you will play a crucial role in facilitating efficient and effective processes that support business and customer service objectives.Key Responsibilities:Perform routine data entry and validation tasks to...

  • Lead Service Specialist

    2 weeks ago

    Moorpark, California, United States Fitness 19 Full time

    Job Title: Lead Service SpecialistAt Fitness 19, we're seeking a highly motivated and customer-focused Lead Service Specialist to join our team. As a key member of our staff, you will play a vital role in delivering exceptional service to our members and guests.Key Responsibilities:Provide exceptional customer service and support to members and guestsAssist...

  • Loan Specialist

    1 month ago

    Moorpark, California, United States Insight Global Full time

    Job Summary: Insight Global is seeking a Mortgage Loan Specialist to facilitate efficient and effective processes that support business and customer service objectives.Key Responsibilities:Perform routine data entry and validation tasks to ensure accuracy and compliance.Initiate third-party orders, including title, appraisal, hazard, flood certification, and...

  • Lead Service Specialist

    4 weeks ago

    Moorpark, California, United States Fitness 19 Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Fitness 19 team as a Lead Service Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our services, and contributing to the overall success of our club.Key ResponsibilitiesProvide exceptional customer...