Mortgage Dispute Resolution Specialist
2 months ago
We are seeking a highly skilled Mortgage Dispute Resolution Specialist to join our team at Pennymac. As a key member of our customer service team, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on behalf of executive and senior-level management.
Key Responsibilities- Ensure all inquiries and/or complaints are worked to a resolution in a timely manner and with effective service to customers.
- Oversee the foreclosure alternative process is completed based on regulatory guidelines for related complaints.
- Investigate and resolve a variety of issues, including problems related to escrow, taxes, insurance, contested late charges, and late payments, credit disputes, etc.
- Write response letters in a professional manner containing accurate information, including copies of requested documents.
- Maintain electronic logs and records pertinent information and action taken in response to borrower's dispute or inquiry in the loan record maintained in the loan servicing system.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
- Associate's degree or equivalent work experience.
- 3+ years of relevant work experience.
- Working knowledge of collection practices and law, loss mitigation, foreclosure, and bankruptcy laws, thorough knowledge of the RESPA as it pertains to qualified written requests.
- Must be highly proficient in Microsoft Office (Word, Excel, Access, and Outlook).
- Financial services and, if possible, mortgage industry experience preferred.
Pennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of mortgage loans and the management of investments related to the mortgage market. Our vision is to be the most trusted partner for homeownership, and we are committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected, and supported.
Benefits- Comprehensive medical, dental, and vision.
- Paid time off programs, including vacation, holidays, illness, and parental leave.
- Wellness programs, employee recognition programs, and onsite gyms and cafe-style dining (select locations).
- Retirement benefits, life insurance, 401(k) match, and tuition reimbursement.
- Philanthropy programs, including matching gifts, volunteer grants, charitable grants, and corporate sponsorships.
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Moorpark, California, United States Unavailable Full time{"title": "Job Description", "sections": [{"title": "Job Summary", "content": "At Pennymac, we are seeking a skilled Mortgage Dispute Resolution Specialist to join our team. As a key member of our mortgage operations team, you will be responsible for resolving disputes and high-profile complaints received from customers, regulatory agencies, and attorneys on...
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