Member Services Representative
3 weeks ago
As a Member Services Representative with Planet Fitness - Excel Fitness, you will be responsible for delivering exceptional customer service and creating a positive member experience through superior level of service and cleanliness. This role requires strong communication skills, ability to work in a fast-paced environment, and a passion for helping others.
Key Responsibilities:
- Provide an exceptional customer service experience.
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
- Close shift for that business day.
- Create a bank deposit for next day.
Requirements:
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- People with positive mental attitudes excel here.
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
About Us:
We are Planet Fitness - Excel Fitness, a growing franchise group based out of Austin, TX with 130+ clubs. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. Our Team Players enjoy a positive work environment, flexible scheduling, and a commitment to their well-being.
Salary:
The estimated salary for this role is $42,000 - $60,000 per year, depending on experience.
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