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Healthcare Customer Service Specialist
2 months ago
The Patient Service Representative at VA Ear Nose Throat Associates plays a crucial role in ensuring an exceptional experience for our patients. This position involves handling a significant volume of incoming calls promptly while maintaining a professional and friendly demeanor.
Key Responsibilities- Manage incoming calls, accurately registering and scheduling patients while directing inquiries to the appropriate departments.
- Coordinate appointments following triage protocols and escalate calls to clinical staff when necessary.
- Provide relevant information and answer patient inquiries to deliver a patient-centered service.
- Collect essential health information from patients and relay it to the designated clinical personnel through the EMR system.
- Oversee incoming electronic faxes and ensure lab reports, imaging, and correspondence are filed correctly within patient charts.
- Monitor online appointment requests and schedule them according to established practice guidelines.
- Respond to voicemail messages and return calls as required.
- Assist with backup support for various operational queues.
- Maintain a comprehensive understanding of Allscripts, Phreesia, and various insurance providers.
- Perform additional duties as assigned.
- High school diploma or equivalent required.
- Experience in a medical office environment preferred, with knowledge of medical terminology.
- Strong communication and customer service skills, with the ability to establish and maintain positive relationships with patients and staff.
- Proficient in data entry and basic computer skills.
- A collaborative team player who thrives in a fast-paced environment.
- Effective organizational and prioritization skills.
- Ability to comprehend and follow both oral and written instructions.
- Familiarity with electronic medical records and electronic communication tools is advantageous.
- Participate in departmental and company meetings.
- Ability to follow instructions clearly and maintain effective communication.
- Work in a medical office setting with some exposure to common clinical conditions.
- Ability to sit for extended periods, typically 7-8 hours a day.
- Capable of viewing a computer screen for prolonged durations.
- Manual dexterity to operate standard office equipment, including keyboards and telephones.
