Floral Customer Service Representative

4 weeks ago


SaintPriestlaPlaine, Nouvelle-Aquitaine, United States Cross Creek Nursery Full time
Job SummaryAs a key member of our team at Cross Creek Nursery, the Floral Customer Service Representative plays a vital role in ensuring exceptional customer experiences. This role involves handling all customer inquiries, processing orders, and confirming deliveries in a timely and efficient manner. Responsibilities:
  • Manage all customer interactions, including phone calls and emails, in a professional and courteous manner.
  • Process and fulfill customer orders accurately and promptly.
  • Verify and confirm delivery details to ensure seamless execution.
  • Collaborate with the Floral Manager to address customer concerns and resolve issues.
  • Reconcile floral statements and process outgoing invoices.
  • Maintain accurate records and files for customer interactions and orders.

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