Service Excellence Specialist

3 days ago


Lenexa, Kansas, United States HAARSLEV Full time
About Haarslev

At Haarslev Industries, we're committed to making a positive impact on the environment. Our cutting-edge drying technology helps businesses transform waste and by-products into valuable new products and ingredients, reducing waste, CO2 emissions, and bacterial hazards.


The Role of Customer Service Advisor

This critical position ensures that customer experience levels remain high by fostering strong relationships, delivering performance information, knowledge, and advice, and recommending solutions that meet customer expectations for uptime, reliability, and cost of ownership. The ideal candidate will have a deep understanding of the Midwest territory, including Iowa, Nebraska, North Dakota, South Dakota, Minnesota, and Wisconsin.


Key Responsibilities
  • Serve as the customer advocate and trusted advisor.
  • Provide comprehensive customer care and support.
  • Develop and implement strategies to optimize customer relationships.

In addition to these responsibilities, you will draw up market plans, promote service agreements, identify upselling opportunities, participate in customer meetings, direct capital equipment sales, troubleshoot mechanical issues, and manage budgets.


Requirements
  • Bachelor's degree preferred or equivalent job experience.
  • Proven ability to build strong relationships with customers.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.
  • Adaptability and flexibility.


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