IT Service Delivery Specialist

5 days ago


Lenexa, Kansas, United States Jack Henry & Associates Full time
Key Responsibilities
  • Lead a team of technical customer support specialists in resolving complex technical issues and providing exceptional customer service.
  • Oversee the daily operations of a diverse and experienced remote team, ensuring timely responses and resolutions in accordance with service level policies and standards.
  • Develop and implement process improvements to enhance the efficiency and effectiveness of the support team.
  • Collaborate with other departments to ensure seamless delivery of services and high levels of customer satisfaction.

The ideal candidate will have excellent communication and organizational skills, and a commitment to continuous improvement. Experience in internal and external technical customer support, as well as supervisory or project management experience within IT, technical customer support, or customer support is required.


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