Technical Support Specialist

6 hours ago


Newtown Square, Pennsylvania, United States Allere Full time
Job Overview

ALLERE GROUP is seeking a highly skilled Technical Support Specialist to join our Technology Team. As a Technical Support Specialist, you will provide technical frontline support to school and community, ensuring smooth operations of our technological resources.

Key Responsibilities
  • Support cloud-based student information systems like Veracross and educational applications such as Canvas, Kahoot, Clever, and Quizlet.
  • Configure, deploy, maintain, and support a variety of hardware and software, including Macs, iOS devices, and cloud services.
  • Address technical issues and help desk requests promptly and courteously for students, faculty, staff, administration, guests, and parents with a customer-centric approach.
  • Maintain and support classroom technology such as Mac laptops, iPads, Smartboards, printers, projectors, Wi-Fi, and Apple TV.
  • Provide audiovisual support for Board-level meetings and major fundraising events.
  • Assist users with Google Workspace and Microsoft Office products and maintain user hardware devices.
  • Guide users to solve technical issues independently.
  • Stay current with new software and hardware technologies.
Requirements
  • Demonstrated strong working knowledge of educational software like Veracross and Canvas, and tools like Kahoot, Quizlet, and Gimkit.
  • Proficiency with Macs, iPads, Windows devices, Smartboards, projectors, printers, and AV equipment.
  • Knowledge of Mac OS X, iOS, Microsoft Windows, Active Directory.
  • Familiarity with Google Workspace, Microsoft Office, and Adobe products.
  • Skills in navigating, troubleshooting, diagnosing, and resolving technical issues.
  • Strong people skills with a positive and patient attitude.
  • Ability to communicate effectively, emphasizing customer service, to clients and customers with varying levels of technical knowledge.
  • Minimum of three years in a technical support role within an academic setting.

ALLERE GROUP is committed to our community and diversity. We are a proud woman-owned business (WBENC certified) and active supporters of numerous philanthropic, volunteer, and fundraising endeavors. ALLERE GROUP offers direct hire, contract to hire, and statement of work placements. We offer access to employer healthcare benefits, and a 401k retirement plan. Allere Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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