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Service Coordinator

2 months ago

Ocala, Florida, United States Florida Detroit Diesel-Allison Full time

Job Summary:

Florida Detroit Diesel-Allison is seeking a highly organized and detail-oriented Service Coordinator to join our team. The successful candidate will be responsible for the general administration and coordination of our service department, ensuring seamless execution of service, warranty, and commissioning requests.

Key Responsibilities:

  • Administrative Support: Provide administrative support to the Service Manager, including reviewing and processing daily timecards, submitting reports, and maintaining accurate records.
  • Service Coordination: Coordinate service requests, including assigning labor allocation, monitoring dated orders, and creating weekly tracking reports.
  • Financial Management: Manage billing orders, track cost comparisons, and prepare invoices for service jobs.
  • Inventory Management: Maintain accurate inventory levels, monitor back orders, and review job costing for approval.
  • Customer Service: Ensure all customer files contain accurate documentation, including purchase orders, shipping documents, and job costing information.
  • Travel Coordination: Coordinate travel arrangements for field service technicians, including vaccinations, passport requirements, and entry visas.
  • Reporting and Analysis: Prepare weekly summaries of open service orders, review daily field service reports, and analyze labor and parts costs.
  • Other Duties: Perform other duties as assigned to support the service department.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of experience in a service or administrative role.
  • Excellent organizational and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.