Benefits Coordinator

3 weeks ago

Atlanta, Georgia, United States Forward Air Full time
Job Summary:

The Benefits Administrator position at Forward Air is responsible for the day-to-day administration of employee health and welfare benefit plans. This includes medical, dental, vision, disability, life, and other group insurance plans and programs. The ideal candidate will have a strong understanding of benefits administration laws and regulations, as well as excellent problem-solving skills and analytical abilities.

Key Responsibilities:

• Ensures timely and accurate benefits enrollments in the benefits center to provide vendors partners with accurate eligibility information

• Performs benefit enrollment and related data audits and quality checks to maintain the integrity and compliance of this information

• Serves as primary contact for benefits administration vendor partners

• Assists with the processing of qualified life event status changes as needed

• Assists employees with benefit enrollments and dependent eligibility verifications as needed

• Updates employee benefit records as required

• Works within the case management system to facilitate timely and effective employee benefit record escalation needs

• Assist with projects such as the open enrollment process, census dependent eligibility verification audits and new plan year audits as needed

• Provides detailed benefits administration reports

• Completes monthly invoice billing reconciliation and payment process

• Documents and maintains administrative procedures for all benefits administrative processes

• Maintains compliance with applicable government regulations during benefits administration processes

• Coordinates with governmental agencies to accurately process QMCSOs

• Provide customer service support to internal and external customers

• Assist with the development of communication tools to enhance employee knowledge and engagement with the company's health and welfare program

• Provide support to other administration and operations teams as needed for benefits administration related matters

Requirements:

• Bachelor's degree in business or related field, or equivalent experience

• Minimum of 2+ years of related "hands-on" group employee benefits administration experience

• Professional human resources or benefits administration certification is a plus

• Experience with the Businessolver Benefitsolver system is a plus

• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel (Intermediate) and PowerPoint, experience with human resources and benefit enrollment databases

• Proven ability to work effectively in a team environment

• Effective time management and priority setting skills to meet established deadlines

• Performs well under minimum supervision

• Ability to manage several projects simultaneously while working under pressure to meet deadlines

• Strong analytical skills

• Thorough knowledge of benefits administration laws and regulations

• Excellent problem-solving skills

• Ability to understand, evaluate and make judgements on benefits related documents and other information

• Knowledge of benefit plan documents and summary plan description language

• Excellent written and verbal communication skills

• Detail and process oriented

• Forward Air is an Equal Opportunity employer.

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