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Operations Account Specialist

2 months ago

Hartford, Connecticut, United States THE TRAVELERS INDEMNITY COMPANY Full time
Who Are We?

At Travelers, we prioritize the well-being of our customers, communities, and each other. This commitment is the foundation of our reputation as a leading property casualty insurer for over 160 years.

We foster a culture that values innovation and collaboration, creating an environment where you can thrive in your career.

Job Category: Operations

Compensation Overview: The annual base salary range for this position reflects a nationwide market range and varies based on several factors, including the role's complexity, location, and the candidate's qualifications.

As part of our comprehensive compensation and benefits program, employees may also qualify for performance-based cash incentive awards.

What Is the Opportunity?
Travelers is dedicated to bringing together individuals with diverse backgrounds and perspectives. We encourage innovative thinking and a culture where employees feel valued and empowered. We are in search of solution-oriented candidates with exceptional communication skills.

As an Associate Operations Account Specialist, you will work closely with underwriting and other key stakeholders to secure and maintain valuable business for our portfolio.

Be part of a dynamic team focused on achieving business objectives while receiving mentorship to help you reach your full potential.

What Will You Do?

Your responsibilities will include:

  • Developing proficiency in managing multi-state, multi-line accounts throughout their lifecycle, including rating, quoting, and issuing policies, as well as handling related account activities.
  • Fostering a positive workplace culture by building and maintaining strong relationships with business partners and agents.
  • Gaining a comprehensive understanding of business processes by utilizing standardized workflows and adhering to state compliance guidelines.
  • Synthesizing various information sources to make informed decisions.
  • Exercising critical thinking and decision-making skills to establish yourself as a trusted advisor, enhancing customer confidence.
  • Making a positive impact on our customers by fulfilling service level commitments and delivering quality products promptly.
  • Performing additional duties as assigned.
What Will Our Ideal Candidate Have?

Completion of higher education coursework and relevant insurance education/designations (CPCU, CIC, etc.) is preferred.

Key Skills:

  • Accountability: Takes ownership of actions and outcomes.
  • Analytical Thinking: Identifies and analyzes problems or opportunities, exploring alternative solutions.
  • Embracing Change: Remains focused and energized amidst change and challenges.
  • Communication: Demonstrates effective verbal and written communication skills.
  • Relationship Management: Provides exceptional service to internal and external partners.
  • Teamwork: Collaborates effectively with others to achieve shared goals.
  • Diversity and Inclusion: Values diverse backgrounds and experiences, leveraging them to meet business objectives.
  • Valuing Talent: Continuously develops skills to enhance personal and organizational success.
  • Customer Focus: Delivers excellent service to clients.
  • Time Management: Effectively prioritizes tasks and manages multiple responsibilities.
What is a Must Have?

A High School Diploma and basic knowledge of Microsoft Suite applications (Word, Excel, etc.) are required.

What Is in It for You?

Health Insurance: Coverage for employees and eligible family members from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to 5% of eligible pay, and offers a fully funded Pension Plan.

Paid Time Off: A minimum of 20 days of Paid Time Off annually, plus nine paid company holidays.

Wellness Program: Access to tools and resources to support your wellness goals and mental health needs.

Volunteer Encouragement: We support community involvement through our Matching Gift and Volunteer Rewards programs.

Employment Practices: Travelers is an equal opportunity employer committed to fostering an inclusive workplace that reflects the diverse communities we serve.