Computer Systems Technician

22 hours ago


Lakeland, Florida, United States Paragon Growth Solutions Full time

As an Entry-Level IT Support Technician at Paragon Growth Solutions, you will play a critical role in ensuring the smooth operation of our hardware and software systems. With a focus on customer satisfaction, you will provide essential support for a range of IT needs, including end-user support, network connectivity troubleshooting, and hardware and software issue resolution.

Responsibilities
  • Offer end-user support, promptly resolving issues to ensure uninterrupted day-to-day operations.
  • Troubleshoot network connectivity issues, ensuring reliable access to resources and the internet.
  • Handle hardware and software issues, including repairs and troubleshooting for specific computers, label makers, and other devices.
  • Conduct routine maintenance checks to update hardware and software, enhancing system efficiency and security.
  • Setup or modify devices and systems, including badges, cameras, and other essential office technology.
  • Assist with the administration and troubleshooting of Line-of-Business Applications (e.g., Laboratory Information Management Systems (LIMS), Accounting Software).
  • Document the network configuration and changes, maintaining accurate records for IT infrastructure.
  • Provision new user and instrument workstations, ensuring seamless integration into our IT environment.
Preferred Qualifications
  • A strong foundation in computer systems, networks, and software applications.
  • Excellent communication skills, capable of explaining technical concepts to non-technical users.
  • Ability to work independently and as part of a team, managing time effectively to meet deadlines.
  • Experience with IoT devices, cloud services, and virtualization technologies is a plus.
Salary Range:

$50,000 - $70,000 per year, depending on experience.

We offer competitive compensation and benefits packages, including health insurance, 401(k) matching, and paid time off.



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