IT Support Professional

3 weeks ago


Lakeland, Florida, United States Paragon Growth Solutions Full time

We are seeking a highly skilled and proactive individual to join our team as an Entry-Level IT Support Technician. Located in Lakeland, FL, with a new location opening soon in Gainesville, FL, Paragon Growth Solutions is a renowned consulting firm dedicated to supporting investors, business owners, and executive leadership teams in various endeavors.

Job Overview

This position offers a fantastic opportunity to develop your technical skills in a supportive environment. As an IT Support Technician, you will be the first point of contact for our staff, providing essential support for a range of IT needs, ensuring our hardware and software systems run smoothly.

Key Responsibilities
  • Offer end-user support, promptly resolving issues to ensure uninterrupted day-to-day operations.
  • Troubleshoot network connectivity issues, ensuring reliable access to resources and the internet.
  • Handle hardware and software issues, including repairs and troubleshooting for specific computers, label makers, and other devices.
  • Conduct routine maintenance checks to update hardware and software, enhancing system efficiency and security.
  • Setup or modify devices and systems, including badges, cameras, and other essential office technology.
  • Assist with the administration and troubleshooting of Line-of-Business Applications (e.g., Laboratory Information Management Systems (LIMS), Accounting Software).
  • Document the network configuration and changes, maintaining accurate records for IT infrastructure.
  • Provision new user and instrument workstations, ensuring seamless integration into our IT environment.
Preferred Skills
  • Familiarity with IoT devices and their integration into business environments.
  • Basic understanding of PowerShell/Python scripting to automate tasks and improve system management.
  • SQL experience for database management.
  • Exposure to cloud services (AWS, GCP, Azure), understanding their application in business settings.
  • Familiarity with any type of Virtualization/Containerization technologies.
Qualifications
  • A keen interest in IT support and technology, with a willingness to learn and adapt to new challenges.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication abilities, capable of explaining technical concepts to non-technical users.
  • Ability to work independently and as part of a team, managing time effectively to meet deadlines.
  • A foundational understanding of computer systems, networks, and software applications.
  • Relevant certification (e.g., CompTIA A+) is a plus but not required.
Estimated Salary Range:

$45,000 - $65,000 per year, depending on experience.

The salary listed above reflects the market rate for this position in the Lakeland, FL area. We offer competitive compensation and benefits packages, including health insurance, 401(k) matching, and paid time off.



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