Guest Relations Team Leader

2 days ago


Marion, Ohio, United States Innvite Hospitality Full time
Job Summary

We are seeking a highly skilled Guest Relations Team Leader to join our team at the Quality Inn & Suites Obetz, Ohio. The successful candidate will be responsible for overseeing all Front Desk training, maintaining a standard of professionalism for all employees, and assisting the General Manager with daily hotel operations.

Key Responsibilities:

  • Develop and implement training programs for Front Desk staff to ensure exceptional guest service.
  • Collaborate with the General Manager to establish and monitor policies and guidelines for hotel operations.
  • Provide supervision and coaching to Front Desk staff to ensure they meet performance expectations.
  • Disseminate feedback from guest responses and service failure measurements to staff.
  • Provide professional customer service to internal and external guests.

Requirements:

  • Verbal and written English language proficiency.
  • Valid Driver's license.
  • Proficiency with Microsoft Office applications.
  • Ability to handle stressful situations in a calm, professional manner.
  • Strong interpersonal skills and ability to get along with diverse personalities.

About Innvite Hospitality:

Innvite Hospitality is a hotel management company based out of Columbus, Ohio. We are committed to providing exceptional guest service and creating a positive work environment for our employees.



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