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Client Relations Specialist

2 months ago

San Diego, California, United States Exidetek Full time
Exidetek Customer Service Representative

The Customer Service Representative at Exidetek is dedicated to providing outstanding assistance to both passengers and crew throughout their journey. This position is essential for managing service requests, addressing inquiries, gathering feedback, and resolving complaints.

Essential Qualifications
  • High School Diploma or equivalent
  • Fluency in English
  • Availability for flexible scheduling
  • Capability to work in diverse weather conditions
  • Acquisition of Airport ID Badge within the first month of employment
Key Responsibilities
  • Deliver exceptional service to clients in a courteous and professional manner
  • Efficiently resolve customer concerns
  • Provide detailed information on products and services, identifying potential upselling opportunities
  • Implement initiatives to cater to customer requirements
  • Assist crew members with arrangements for accommodations and services
  • Adhere to airport and company regulations
  • Act as a representative of Exidetek both internally and externally
  • General responsibilities within Customer Support
Preferred Attributes
  • Prior experience in FBO or hospitality sectors is advantageous
  • Commitment to delivering outstanding service
  • Ability to quickly adapt to changes and devise positive solutions
  • Maintain composure and effectiveness under pressure
  • Serve as a brand ambassador for Exidetek
Work Environment

This role involves working in maintenance areas and premium customer environments. The employee should be comfortable with moderate noise levels, occasional high volume, and varying weather conditions. There may be exposure to vibrations and fuel fumes.