Client Experience Leader

4 days ago


New York, New York, United States Barry's Full time
About the Role

We are seeking a highly motivated and organized Client Experience Leader to join our team at Barry's. As a Client Experience Leader, you will be responsible for ensuring that every client has an exceptional experience at our studio.

Key Responsibilities
  • Serve as the leader on duty, overseeing seamless class check-ins, opening and closing the studio in accordance with all policies and procedures
  • Supervise studio team members on shift, aiding with, as well as coaching and mentoring to deliver on the client experience
  • Drive teamwork, collaboration, and cohesion among all studio staff to consistently, efficiently, and effectively meet day-to-day operational needs
  • Support a performance culture of ownership, continuous improvement, and goal achievement
Requirements
  • 1-3 years of fitness management experience or relevant related experience (hospitality, retail, food/beverage, etc.)
  • Bachelor's degree or equivalent experience
  • Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays
  • Exceptional written and oral communication, organization, and time management skills
  • Enthusiasm for the Barry's brand
  • Ability to move and lift equipment and supplies of 30+ pounds
Salary Estimate

$60,000 - $80,000 per year, depending on experience and qualifications



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