Multifamily Operations Manager

3 weeks ago


Austin, Texas, United States Hilltop Residential Full time
Job Overview

Hilltop Residential is a world-class real estate investment company seeking an experienced Community Director to lead the daily operations of one of our multifamily properties in Texas or the southeastern United States. This role is responsible for ensuring a high standard of service and resident satisfaction, while fostering a positive work environment and culture of collaboration among leasing, maintenance, and administrative staff.

Key Responsibilities
  • Oversee and manage the day-to-day operations of the community, ensuring exceptional customer service and resident satisfaction.
  • Lead, mentor, and support a team of professionals, promoting a positive work environment and collaborative culture.
  • Analyze community performance, set goals, and implement strategies to meet occupancy, leasing, and retention targets.
  • Monitor and manage the financial performance of the property, including budgeting, rent collections, and expense control.
  • Develop and implement marketing strategies to attract and retain residents.
  • Ensure compliance with all applicable laws, regulations, and industry standards.

$95,000 - $110,000 per year, depending on experience, plus benefits package.

Requirements
  • Prior experience as a Community Director in Multifamily Property Management, with a proven track record of success.
  • Ability to effectively lead and manage a diverse team of staff members.
  • Strong analytical skills, with the ability to assess community needs, solve problems, and implement practical solutions.
  • Demonstrated ability to resolve challenges quickly and efficiently.
  • Excellent verbal and written communication, with strong interpersonal skills.
  • Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
  • Comprehensive knowledge and understanding of multifamily operations, including people management, financial reporting, problem-solving, sales, maintenance, and resident relations.


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