Customer Experience Manager

2 days ago


Belleville, Illinois, United States PCs for People Full time

Job Overview

PCs for People seeks a highly skilled Customer Experience Manager to lead our national call center team. As a key member of our organization, you will be responsible for delivering exceptional customer service and supporting the growth of our business.

Key Responsibilities

  • Provide daily supervision and coaching to a team of 12-15 customer support representatives.
  • Monitor and maintain contact center metrics, ensuring high-quality service delivery and optimal team performance.
  • Develop and present work improvement and developmental opportunities to promote individual, team, and company growth.
  • Collaborate with direct reports to assist with answering questions, guidance, and supervision.

Requirements

  • High School Diploma or equivalent.
  • 2+ years of experience in a team leadership or relevant supervisory role, including coaching and performance management.
  • Excellent verbal communication skills, both written and oral.
  • Excellent interpersonal and customer service skills.

Benefits

  • We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible PTO.
  • This position drives continued growth and offers a casual, fun, team-oriented environment.

Salary

$50,000 - $55,000 per year.



  • Belleville, Illinois, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are looking for a skilled Customer Experience Representative to provide exceptional service to our customers. The successful candidate will have experience working in a restaurant environment, handling cash transactions, and maintaining accurate records.As a Customer Experience Representative, you will be responsible for ensuring high-quality...


  • Belleville, Illinois, United States Krys Jacobs - State Farm Agent Full time

    Job Role SummaryKrys Jacobs - State Farm Agent seeks a skilled Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer experiences, resolving issues, and collaborating with colleagues. This is an excellent opportunity to build a rewarding career in a dynamic industry.Compensation...


  • Belleville, Illinois, United States Keith Wolf - State Farm Agent Full time

    In this exciting role as a Customer Experience Advocate at Keith Wolf - State Farm Agent, you will be part of a winning team dedicated to helping our customers achieve their financial goals. Your primary focus will be on building strong relationships with our clients and educating them about insurance options that best suit their needs.About the...


  • Belleville, Illinois, United States Loves Travel Stops & Country Store Full time

    OverviewLoves Travel Stops and Country Stores is a leading travel stop and convenience store chain with over 630 locations across 42 states. We are committed to delivering exceptional customer experiences through our team members' dedication and expertise.Job RequirementsNo prior experience necessary; we provide comprehensive training.Ability to lift 25+...


  • Belleville, Illinois, United States DISH Full time

    About UsDISH, an EchoStar Company, has been redefining the future of connectivity for over 40 years. Our business reach encompasses satellite television services, live-streaming and on-demand programming, smart home installation solutions, mobile plans, and products.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile,...


  • Belleville, Illinois, United States PCs for People Full time

    About the JobThis National Call Center Manager position is a fantastic opportunity to drive growth and success within our organization. As a leader, you will oversee a team of 12-15 members, ensuring they meet high standards of customer service.Main Duties:Supervise team members daily, using performance metrics and company processes to guarantee they meet...


  • Belleville, Illinois, United States AAA Full time

    **Job Overview**We are looking for a highly motivated Retail Experience Specialist to deliver exceptional service to our members and customers. As a Retail Service Specialist at AAA, you will:• Engage with all members and customers, providing legendary service to meet their needs.• Offer DMV vehicle license, registration, and notary services to support...


  • Belleville, Illinois, United States Family Dollar Full time

    About the Role:Family Dollar is seeking a highly motivated and enthusiastic Customer Service Representative to provide exceptional customer service, ensuring a positive shopping experience for all customers. The ideal candidate will greet customers warmly and assist them in finding the products they need.Key Responsibilities:Deliver outstanding customer...


  • Belleville, Illinois, United States The Salvation Army Central Territory Full time

    Join Our TeamThe Salvation Army Central Territory is seeking a motivated and customer-focused individual to join our sales floor team as a Sales Floor Team Member. In this role, you will be responsible for maintaining a clean and well-organized work environment, assisting customers with their shopping needs, and promoting a positive shopping experience.Key...


  • Belleville, Illinois, United States TEKsystems Full time

    Job OverviewWe are seeking an experienced Healthcare Customer Service Representative to join our team in Belleville, IL.Compensation PackageThe estimated salary for this position is $17.50 - $18.50 per hour.Key Responsibilities:Maintain a working knowledge of current products and services offered by the company.Analyze customer needs and respond accordingly,...

  • Domino's Manager

    3 weeks ago


    Belleville, Illinois, United States Domino's Franchise Full time

    Job DescriptionDomino's Pizza is seeking a highly motivated and experienced General Manager to join our team. As a key member of our management team, you will be responsible for leading our store to success, driving sales growth, and ensuring exceptional customer service.About the JobThis is an exciting opportunity for a results-driven individual to take on...


  • Belleville, Illinois, United States Keith Wolf - State Farm Agent Full time

    Job OverviewThe Keith Wolf - State Farm Agent office is seeking a motivated and customer-focused individual to fill the role of Insurance Customer Service Representative. This position offers a unique opportunity for growth and development in the insurance industry, with a competitive hourly rate plus commission/bonus.Responsibilities:Deliver exceptional...


  • Belleville, Illinois, United States Ace Hardware Full time

    We are looking for a Customer Service Representative to join our team at Ace Hardware. In this role, you will be responsible for delivering exceptional customer experiences, resolving customer complaints, and promoting products and services.Key Responsibilities:Answer customer inquiries and resolve issues promptly and professionallyProvide product...


  • Belleville, Illinois, United States Loves Travel Stops & Country Store Full time

    Job Summary: We are seeking a highly motivated and customer-focused Cashier to join our team at Love's Travel Stops & Country Stores. As a key member of our retail staff, you will provide excellent customer service, operate a cash register, and maintain a clean and organized store environment.About Us: Love's Travel Stops & Country Stores is a family-owned...


  • Belleville, Illinois, United States BJC HealthCare Full time

    We are seeking a highly motivated Retail Cashier to join our team at BJC HealthCare. In this role, you will be responsible for processing customer transactions accurately and efficiently, maintaining a clean and organized workspace, and providing exceptional customer service to patients, visitors, and staff members.Key Responsibilities:Process customer sales...


  • Belleville, Illinois, United States Wal-Mart Stores , Inc. Full time

    At Walmart, we're seeking a Customer Service Ambassador to provide exceptional service to our customers. As a key member of our team, you'll play a major role in creating a positive shopping experience for our guests. You'll be the first point of contact for many customers, setting the tone for their visit. A smile, a warm greeting, and a willingness to help...


  • Belleville, Illinois, United States DISH Full time

    OverviewAs a Field Technician at DISH, you will play a critical role in delivering exceptional customer experiences. This includes installing and setting up TV and Smart Home solutions, as well as educating customers on how to utilize these services effectively.Salary and BenefitsYou can expect a competitive hourly rate of $20.50, along with a range of...


  • Belleville, Illinois, United States Carol Stolze Country Financial Full time

    About the RoleWe are seeking an experienced insurance customer service professional to join our team at Carol Stolze Country Financial. This is a fantastic opportunity for individuals who enjoy working with people and have a passion for providing exceptional customer service. The successful candidate will be responsible for handling customer inquiries,...


  • Belleville, Illinois, United States The Weingarten Full time

    About The WeingartenWe are a wine bar, restaurant & event venue in Belleville that values exceptional customer service and maintains high standards of quality and efficiency. Our kitchen manager will be responsible for overseeing the culinary operations of our establishment.Job Description:This is a full-time position with a salary range of $60,000 - $80,000...


  • Belleville, Illinois, United States Carol Stolze Country Financial Full time

    Job OverviewAt Carol Stolze Country Financial, we are seeking an experienced insurance customer service professional to connect with our customers. This role requires a friendly and professional demeanor, excellent communication skills, and the ability to stay calm under pressure.We offer a competitive salary of $40,000 - $60,000 per year, depending on...