Customer Experience Manager
2 days ago
Job Overview
PCs for People seeks a highly skilled Customer Experience Manager to lead our national call center team. As a key member of our organization, you will be responsible for delivering exceptional customer service and supporting the growth of our business.
Key Responsibilities
- Provide daily supervision and coaching to a team of 12-15 customer support representatives.
- Monitor and maintain contact center metrics, ensuring high-quality service delivery and optimal team performance.
- Develop and present work improvement and developmental opportunities to promote individual, team, and company growth.
- Collaborate with direct reports to assist with answering questions, guidance, and supervision.
Requirements
- High School Diploma or equivalent.
- 2+ years of experience in a team leadership or relevant supervisory role, including coaching and performance management.
- Excellent verbal communication skills, both written and oral.
- Excellent interpersonal and customer service skills.
Benefits
- We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible PTO.
- This position drives continued growth and offers a casual, fun, team-oriented environment.
Salary
$50,000 - $55,000 per year.
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