Customer Service Operations Manager

3 weeks ago


Belleville, Illinois, United States PCs for People Full time
About the Job

This National Call Center Manager position is a fantastic opportunity to drive growth and success within our organization. As a leader, you will oversee a team of 12-15 members, ensuring they meet high standards of customer service.

Main Duties:
  1. Supervise team members daily, using performance metrics and company processes to guarantee they meet expectations.
  2. Career development and performance evaluations.
  3. Contact center metrics and forecasting.
  4. Scheduling and intraday adjustments.
Qualifications:
  • Degree: High School Diploma or equivalent.
  • Experience: 2+ years in team leadership or supervisory roles.
  • Skills: Excellent verbal and written communication, interpersonal and customer service skills.

Salary $50,000 - $55,000

We offer full health benefits, 401k matching, disability insurance, life insurance, and flexible PTO.



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