Insurance Customer Service Professional

2 days ago


Belleville, Illinois, United States Carol Stolze Country Financial Full time
About the Role

We are seeking an experienced insurance customer service professional to join our team at Carol Stolze Country Financial. This is a fantastic opportunity for individuals who enjoy working with people and have a passion for providing exceptional customer service.

The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing information about our insurance products. If you have excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment, we encourage you to apply.

About the Job Description
  • Job Overview:
  • This role involves interacting with customers, responding to their queries, and addressing their concerns in a professional and courteous manner.
  • Must have high school diploma or equivalent, with prior experience as an insurance customer service representative being preferred but not required.
  • Able to obtain a state insurance license within six months of employment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Self-starting and entrepreneurial personality type, with the ability to think critically and make sound decisions.

Responsibilities:

  • Answer incoming calls and respond to customer inquiries;
  • Resolve customer complaints and concerns in a timely and professional manner;
  • Verify documentation and eligibility of benefits;
  • Maintain client files and access customer accounts and policy schedules;
  • Stay up-to-date on complex insurance regulations;
  • Perform other administrative support duties as needed;
  • Provide customers with detailed information about policies and products;
  • Recommend available products and forward customers to sales agents when necessary.
Salary and Benefits

The salary range for this position is estimated to be between $40,000 and $60,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and opportunities for professional growth and development.



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