Retail Banking Specialist
21 hours ago
We are seeking a highly skilled and motivated Retail Personal Banker II to join our team at Fifth Third Bank. As a key member of our team, you will be responsible for building and maintaining long-lasting relationships with existing and prospective customers.
Key Responsibilities- Provide exceptional customer service by cultivating, maintaining, and enhancing relationships with customers in a assigned book of business.
- Use a consultative approach to uncover and identify customer needs, tailoring recommendations and solutions to meet their financial goals.
- Maintain a working knowledge of products, services, and processes offered by Fifth Third Bank.
- Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved.
- Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
- Provide customer support and reinforce the value of current and new technology.
- High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
- Experience in a sales environment required; experience in the financial industry a plus.
- Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
- Ability to professionally represent Fifth Third Bank in verbal and written communication.
- Capable of analyzing credit and financial information.
- Exhibits business acumen.
- Demonstrated ability in making sound decisions.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.
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