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Retail Sales Specialist

2 months ago

Union, Kentucky, United States Lands' End Full time


As a Retail Sales Specialist, you will be an integral part of a skilled team that embodies the values of Lands' End by delivering outstanding service to our customers in a professional, friendly, and supportive manner.

This role enhances the customer experience and drives profitable sales through product knowledge and advanced selling techniques. Retail Sales Specialists also play a key role in maintaining both store and visual merchandising standards.

Key Responsibilities:


• Boosts sales by employing approved consultative selling methods to discern customer needs and offer suitable solutions; this may involve recommending outfit combinations and related products to encourage multiple purchases, assisting in fitting rooms, and engaging in customer outreach initiatives.
• Provides the highest level of customer service; this includes warmly greeting customers, tailoring individual attention based on store traffic, and suggesting solutions aligned with customer interests and requirements.
• Maintains familiarity with the Lands' End website and utilizes this resource for customer solutions when products are unavailable in-store.
• Efficiently processes customer transactions using the POS and online systems, including sales, returns, and exchanges, in accordance with established procedures.
• Keeps abreast of Lands' End products and services, as well as current fashion trends, to elevate customer service and drive sales.
• Executes markdowns and promotional activities as necessary.
• Responsible for stock replenishment and ensuring adherence to visual merchandising standards.


Qualifications:


• Exceptional sales abilities
• Strong communication skills with customers and team members
• Ability to accept feedback and act on it appropriately
• Competence in following written and verbal instructions and meeting project deadlines
• Flexibility and adaptability to change
• Capability to stand for extended periods of time
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.