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Operations Specialist

2 months ago

Union, Kentucky, United States U.S. Bank Full time

Job Summary

We are seeking a skilled Operations Specialist to join our team at U.S. Bank. As an Operations Specialist, you will be responsible for performing a variety of document processing and record keeping tasks associated with customer accounts.

Key Responsibilities

  • Prepare physical items for processing on capture devices
  • Perform data perfection/data entry on deposit transactions that require correction
  • Filing/retrieving items as needed
  • Balance tasks
  • Perform customer service duties such as answering customer inquiries, resolving customer problems and responding to internal and external customer requests for information

Requirements

  • High school diploma or equivalent
  • One to two years of related work experience
  • Ability to perform multiple tasks
  • Strong PC skills
  • Proficient and accurate 10 key/data entry skills
  • Ability to work within strict deadlines in a fast-paced environment
  • Strong prioritization and organization skills
  • Strong communication skills
  • Ability to identify, analyze and resolve exceptions through data interpretation
  • Thorough knowledge of applicable bank and department policies, procedures, products and support systems
  • Proven commitment to high quality customer service
  • Ability to work well with external and internal customers
  • Good time management skills to maximize production and execution of tasks in a fast-paced environment
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Effective verbal and written communication skills

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO Statement

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.