Customer Service Representative

3 weeks ago


Pikeville, Kentucky, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role is ideal for individuals who are passionate about fitness and health, and who enjoy interacting with people in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members and guests, answering questions and resolving issues in a timely and professional manner.
  • Handle all front desk related activities, including checking members into the system, processing new member sign-ups, and taking prospective members on tours.
  • Facilitate needed updates to member accounts, and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club, and ensure that all areas of the club are well-maintained and organized.

Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 16 years of age or older.

Physical Demands
  • Continual standing and walking during shift.
  • Continual talking with members and management in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)

Compensation
$15.00 per hour

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