Automotive Service Lot Coordinator

2 weeks ago

Murray, United States Asbury Automotive Group Full time

Automotive Service Lot Coordinator

Are you enthusiastic about building connections, delivering outstanding customer experiences, and being a pioneer in the automotive sector? As an Automotive Service Lot Coordinator, you will have the chance to positively influence our operations and the lives of our colleagues and clients on a daily basis. We seek dynamic, energetic, and people-oriented individuals who will assist us in transforming the vehicle purchasing journey.

The Service Lot Coordinator serves as the first point of contact at the dealership for incoming service clients. This role involves welcoming and checking in customers upon their arrival for service appointments. It is the responsibility of the Automotive Service Lot Coordinator to safely relocate customer vehicles from the service area to the workshop.

  • Welcome customers promptly and courteously, gathering vehicle details at the customer's location when feasible.
  • Support the Service Advisor in assisting customers while ensuring the service area remains organized.
  • Safely maneuver customer vehicles following the greeting protocol established by management.
  • Secure keys in accordance with departmental safety procedures.
  • Foster positive working relationships with team members and various departments within the dealership.
  • Adhere to dealership-specific protocols for the effective delivery of customer vehicles, promoting repeat visits and high Customer Satisfaction Index (CSI) scores.
  • Proactively assist fellow dealership staff in completing necessary tasks to maintain dealership operations.
  • Ability to work outdoors and remain on your feet for extended durations.
  • Proficiency in operating manual transmission vehicles is highly preferred.
  • Must be at least eighteen years old.
  • Possession of a valid driver's license is required.
  • Ability to successfully pass pre-employment screenings, including background checks and drug tests.

Company Benefits:

Compensation and Recognition:

  • Semi-monthly pay schedule.
  • Paid holidays and time off.
  • Deferred Holiday Pay Match.
  • Paid training opportunities.
  • Stock Awards for eligible management and frontline team members.

Insurance and Retirement:

  • Comprehensive insurance options including medical, vision, dental, accident, critical illness, and hospital indemnity plans.
  • Up to 12 weeks of paid pregnancy leave (disability leave).
  • Paid Parental Leave.
  • Health savings accounts.
  • Flexible spending accounts (tax-free).
  • Short-term and long-term disability plans.
  • Life insurance options (Whole Life and Term).
  • 401k plan with company matching contributions.

Learning and Career Development:

  • Digital tools for career path development.
  • Ongoing training through Asbury's Internal Learning Management System.

Additional Benefits:

  • Resources for student loan relief.
  • Employee assistance programs.
  • Discounts on parts and service repairs for employees.
  • Scholarship opportunities.
  • Involvement in community service initiatives, including paid volunteer hours.
  • Employee referral program with bonus potential.

About Asbury Automotive Group:

Asbury Automotive Group is a prominent player in the automotive retail industry, recognized for our commitment to innovation and excellence. Our culture is centered around providing exceptional experiences for our customers while fostering a supportive and inclusive environment for our team members. We are proud to be acknowledged as one of the best workplaces by reputable organizations.

Asbury Automotive Group is an equal opportunity employer, committed to diversity and inclusion in the workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.

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