Parts Counter II
3 days ago
About the Role:
We are seeking a highly motivated and customer-focused Parts Counter II to join our team at Asbury Automotive Group. As a key member of our sales team, you will be responsible for providing exceptional guest experiences and driving sales growth through effective parts sales and customer service.
Key Responsibilities:
- Assist customers in selecting required parts in a friendly, professional, and efficient manner
- Inform customers of companion part requirements and ensure they are exposed to the full product line
- Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
- Review body shop estimates to ensure parts ordered are correct and pricing is in line with the estimate
- Pull and fill orders from stock
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention
- Notify all necessary parties when special ordered parts have been received
- Pull orders and ensure all parts are tagged with customer names and job number
- Follow department policy and instructions on special ordering of parts and inventory management
- Follow up on back-ordered parts and replenish assigned inventory daily
- Maintain a prompt, efficient, and timely flow of paperwork
- Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required
- Receive payment from retail customers or obtain credit authorization
- Assist outside sales representatives with their orders
Requirements:
- Excellent communication and customer service skills
- Ability to multi-task in a fast-paced environment
- Strong computer and phone skills
- Proficient in CDK (a plus)
- Degree in automotive technology or military equivalent experience
- Bi-lingual (a plus)
- Must be at least 18 years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screen (background and drug test)
Benefits:
- Semi-monthly pay
- Paid holidays and paid time off
- Deferred holiday pay match
- Paid training
- Stock awards (select management and front-line team members eligible)
Insurance and Retirement:
- Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid parental leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and long-term disability plans
- Life insurance (whole life and term)
- 401(k) with company match
Learning, Tuition Assistance, and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional Growth and Development Opportunities:
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive employee referral program with bonus opportunities
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