Parts Counter II

3 days ago


Murray, United States Asbury Automotive Group Full time

About the Role:

We are seeking a highly motivated and customer-focused Parts Counter II to join our team at Asbury Automotive Group. As a key member of our sales team, you will be responsible for providing exceptional guest experiences and driving sales growth through effective parts sales and customer service.

Key Responsibilities:

  • Assist customers in selecting required parts in a friendly, professional, and efficient manner
  • Inform customers of companion part requirements and ensure they are exposed to the full product line
  • Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
  • Review body shop estimates to ensure parts ordered are correct and pricing is in line with the estimate
  • Pull and fill orders from stock
  • Notify parts manager of out-of-stock parts or shop materials that need immediate attention
  • Notify all necessary parties when special ordered parts have been received
  • Pull orders and ensure all parts are tagged with customer names and job number
  • Follow department policy and instructions on special ordering of parts and inventory management
  • Follow up on back-ordered parts and replenish assigned inventory daily
  • Maintain a prompt, efficient, and timely flow of paperwork
  • Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required
  • Receive payment from retail customers or obtain credit authorization
  • Assist outside sales representatives with their orders

Requirements:

  • Excellent communication and customer service skills
  • Ability to multi-task in a fast-paced environment
  • Strong computer and phone skills
  • Proficient in CDK (a plus)
  • Degree in automotive technology or military equivalent experience
  • Bi-lingual (a plus)
  • Must be at least 18 years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screen (background and drug test)

Benefits:

  • Semi-monthly pay
  • Paid holidays and paid time off
  • Deferred holiday pay match
  • Paid training
  • Stock awards (select management and front-line team members eligible)

Insurance and Retirement:

  • Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid parental leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and long-term disability plans
  • Life insurance (whole life and term)
  • 401(k) with company match

Learning, Tuition Assistance, and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional Growth and Development Opportunities:

  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive employee referral program with bonus opportunities


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