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Client Access Specialist

2 months ago

San Antonio, Texas, United States Alamo Area Resource Center Inc Full time
Job Overview

Position Summary:

The Client Access Specialist is responsible for overseeing non-medical case management and navigation services for individuals affected by HIV/AIDS. This role includes assessing client eligibility for various support programs, ensuring adherence to care protocols, and linking clients to essential resources. As part of a collaborative team, the Specialist maintains confidential client records and monitors service outcomes, focusing on enhancing client access to healthcare and facilitating the HIV care continuum.

Key Responsibilities:

  • Assist the Client Access Coordinator in managing, training, and scheduling navigation services for clients.
  • Oversee a caseload of clients within a non-medical case management framework, adhering to established guidelines.
  • Facilitate referrals for healthcare services as per regulatory standards.
  • Gather all necessary documentation from clients living with HIV/AIDS who qualify for support services.
  • Coordinate appointments for clients, including walk-ins, and provide timely reminders.
  • Evaluate urgent client needs and conduct intakes for pressing issues as required.
  • Enter client data into a secure database and electronic record-keeping system.
  • Engage in program quality enhancement initiatives, assist in implementing necessary changes, and promote innovative practices in collaboration with the care coordination director.
  • Manage applications, recertifications, and reporting for relevant support programs.
  • Perform additional duties as assigned.

Qualifications & Skills:

  • Establish and maintain positive professional relationships with clients and colleagues.
  • Encourage a collaborative work environment that promotes teamwork.
  • Proficient in data entry and navigating electronic systems.
  • Excellent written and verbal communication abilities.
  • Familiarity with community resources and services.
  • Awareness and sensitivity towards diverse populations, particularly those affected by HIV/AIDS and the LGBTQIA+ community.
  • Understanding of social service principles and effective communication with staff, clients, and partners.
  • Deliver unbiased, competent, and ethical support services.

Education, Licensure & Experience:

  • Preferred: Associate's degree from an accredited institution.
  • Preferred: At least one year of experience working with or within the LGBTQIA+ community.
  • Preferred: At least one year of experience with individuals living with HIV/AIDS or chronic health conditions.

Work Schedule:

  • Standard hours: Monday to Friday, 8 AM - 4:30 PM.
  • Flexible scheduling may be necessary.
  • Occasional travel may be required.

Work Environment:

  • Primarily in-office setting, with potential off-site responsibilities.

Benefits:

  • 401(k) retirement plan with employer matching.
  • Health insurance with employer contributions.
  • Dental and vision coverage.
  • Disability and life insurance.
  • Employee assistance programs.
  • Paid time off and holidays.

Requirements:

  • Must possess a valid driver's license and maintain current automobile insurance. Ability to travel as necessary and meet the driving record criteria set by the company's insurance provider.

Physical Demands:

The physical requirements of this position may include sitting, walking, lifting, and carrying items up to 25 pounds, as well as performing tasks that involve bending, reaching, and standing for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.