Luxury Guest Liaison

21 hours ago


Orlando, Florida, United States Universal Helios Grand Hotel Full time
Estimated Annual Salary: $70,000 - $95,000

As a VIP Experience Manager at Loews Hotels & Co, you will have the opportunity to make a real difference in the lives of our discerning guests. Our luxury hotels offer unparalleled service and amenities, and we're looking for someone who shares our commitment to excellence.

Job Overview:

  • Coordinate all aspects of VIP guest services, from initial contact to departure.
  • Develop and implement customized services to meet the unique needs of each guest.
  • Build strong relationships with guests, understanding their preferences and requirements.
  • Collaborate with hotel departments to ensure seamless delivery of services.
  • Monitor and report on guest satisfaction and feedback.
  • Identify opportunities for improvement and implement changes as needed.

Requirements:

  • Proven experience in customer-facing roles, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills, including proficiency in Microsoft Office.


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