Luxury Guest Liaison
21 hours ago
As a VIP Experience Manager at Loews Hotels & Co, you will have the opportunity to make a real difference in the lives of our discerning guests. Our luxury hotels offer unparalleled service and amenities, and we're looking for someone who shares our commitment to excellence.
Job Overview:
- Coordinate all aspects of VIP guest services, from initial contact to departure.
- Develop and implement customized services to meet the unique needs of each guest.
- Build strong relationships with guests, understanding their preferences and requirements.
- Collaborate with hotel departments to ensure seamless delivery of services.
- Monitor and report on guest satisfaction and feedback.
- Identify opportunities for improvement and implement changes as needed.
Requirements:
- Proven experience in customer-facing roles, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic computer skills, including proficiency in Microsoft Office.
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