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Appointment Management Specialist
2 months ago
We are seeking a dedicated Scheduling Coordinator.
At LHC Group, we foster a culture of compassion, inclusivity, and trust, creating meaningful connections that benefit our patients, their families, our team, and the communities we serve. Our mission revolves around assisting individuals in need.
We aim to provide benefits that support your overall well-being:
- Wellness initiatives for employees
- Flexibility to maintain a healthy work-life balance
- Paid holidays and time off
- Opportunities for ongoing education and career advancement
- Comprehensive support and resources to help you achieve your professional goals
Key Responsibilities
The Scheduling Coordinator is tasked with overseeing patient referrals and visit arrangements. This role involves assigning patient assessments and other appointments as directed by healthcare providers through an online scheduling platform. Collaboration with the Team Leader is essential to match clinicians with the appropriate skills to meet patient requirements.
- Employs electronic medical records (EMR) and scheduling systems to effectively coordinate all visits with field personnel, considering business, patient, and employee needs.
- Manages workflows for scheduled, missed, rescheduled, reassigned, declined, and completed visits.
- Regularly reviews Pending Referrals and assigns licensed professionals and patient care managers for all start of care visits.
- Maintains daily communication with field staff regarding any unresolved visits that are late, pending, or incomplete to ensure timely resolution.
Educational Background
- High school diploma or equivalent
- Preferred: At least one year of scheduling experience in a healthcare environment utilizing an online scheduling system.
- Strong organizational, customer service, communication, and decision-making abilities are essential.
- Familiarity with state and federal regulations governing OASIS visits, supervisory, and reassessment visits is beneficial.
LHC Group is dedicated to promoting diversity, equity, and inclusion and is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
Archbold Home Health Services, part of the LHC Group family, is recognized as a leading post-acute care partner for hospitals, physicians, and families across the nation. We provide high-quality, cost-effective care that supports our patients in their homes and communities. Our mission is to enhance patient care and support families through effective healthcare solutions. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.
