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Customer Service Representative

2 months ago

Haverhill, Massachusetts, United States Window World of Boston Full time

Company Overview

At Window World of Boston, we are a leading exterior remodeler dedicated to delivering exceptional quality and workmanship to our customers. Our mission is to provide superior service at affordable prices, backed by industry-leading warranties and a commitment to customer care.

Job Summary

We are seeking highly motivated Customer Service Representatives to join our team. As a CSR, you will work with current and potential customers to provide a best-in-class customer experience. Your day-to-day tasks will include managing a high volume of inbound and outbound calls, scheduling appointments, and recording customer data within our customer relations management system.

Key Responsibilities

  • Handle inbound and outbound calls with professionalism and proper phone etiquette.
  • Maintain in-depth knowledge of our products, policies, and services to provide accurate information to customers.
  • Convert customer inquiries into sales appointments by effectively communicating the value of our exterior remodeling solutions.
  • Schedule sales appointments, product installations, and service appointments with customers and our team.
  • Resolve customer issues by determining the cause of the problem, facilitating a resolution, and following up with customers to ensure satisfaction.
  • Accurately create and update customer accounts and input records of customer interactions into our CRM system.
  • Follow standard operating procedures to ensure efficient and effective customer service.
  • Process and manage project documents, including printing, scanning, and uploading as necessary.

Requirements

To succeed in this role, you must be energetic, positive, and customer-focused, with a strong ability to work in a fast-paced environment. You should possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.