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Escrow Operations Supervisor

2 months ago

Pleasanton, California, United States HomeLight Full time

Branch Escrow Manager

About Us: HomeLight is revolutionizing the real estate landscape. Our innovative technology platform connects countless homebuyers and sellers with top-tier real estate professionals, ensuring a seamless experience at every stage of the real estate process.

Your Role: We are in search of a dedicated and ethical Branch Manager with a minimum of three years in a leadership role. This position involves overseeing the entire escrow process, from initiation to completion, while providing guidance and support to the team. You will be responsible for enhancing customer satisfaction and resolving any issues that may arise during transactions.

Key Responsibilities:

  • Manage incoming escrows efficiently and effectively.
  • Lead, mentor, and recruit staff to foster branch growth.
  • Ensure high standards of customer service and proactive problem-solving.
  • Collaborate with sales representatives and senior management to drive revenue and profitability.
  • Maintain strong client relationships and support team members in their daily tasks.

What You Will Do:

  • Process buyer deposits and communicate with clients and agents.
  • Review contracts and manage documentation for transactions.
  • Monitor and manage contingencies and conditions throughout the escrow process.
  • Prepare necessary documents for closing and ensure compliance with all requirements.
  • Oversee the funding process and ensure accurate disbursement of funds.
  • Utilize internal systems to maintain productivity and workflow efficiency.

Qualifications:

  • High School Diploma, GED, or equivalent experience required.
  • Certified Escrow Officer preferred.
  • A minimum of four years of experience in an escrow officer role is essential.
  • Ability to analyze complex documents and respond to sensitive inquiries.
  • Strong communication skills, both written and verbal, with a focus on professionalism.
  • Experience in a fast-paced, high-volume environment is necessary.

Join us at HomeLight, where we are committed to creating a world where every real estate transaction is straightforward, reliable, and satisfying for all parties involved.