Assistant Manager

3 days ago

Chicago, Illinois, United States GKA Midway, LLC Full time

Job Summary:

Maintains exceptional standards of guest service and operational excellence to ensure the company's mission is consistently achieved.

Key Responsibilities:

  • Shift Management: Effectively manages shifts to ensure quality products, guest service, and restaurant cleanliness meet company standards.
  • Guest Experience: Ensures guests receive high-quality products within the specified time frame, promoting a positive dining experience.
  • Quality Control: Maintains proper product quality control, presentation, and hold times according to the Operations Manual.
  • Financial Management: Accesses financial information and completes weekly sales and labor reports during their shift.
  • Team Development: Routinely monitors and coaches team members on safety best practices, empowers them to handle guest comments, and ensures they are knowledgeable about products and guest service.
  • Leadership: Demonstrates a positive attitude among team members, maintains an adequate team on each shift, and ensures proper follow-up of visitation and full field reports.
  • Inventory Management: Completes food inventory orders accurately, observes and maintains daily inventory levels, and ensures shelf life and rotation of inventory.
  • Restaurant Maintenance: Delegates and ensures the accurate completion of the Quality Control/Safe Food Checklist and First In-First Out product rotation, and directs weekly and monthly odd jobs to team members.
  • Communication: Attends all manager and team member meetings, checks the company's internal communication system twice daily during each shift, and responds as necessary.

Qualifications:

  • Education: College graduate with a degree in hotel and restaurant management or equivalent experience. Certified from a national food safety program.
  • Experience: One year of experience in a supervisory position.
  • Characteristics: Ability to effectively organize work, communicate well, and be management-oriented. Knowledgeable in all aspects of business and demonstrates good judgment. Demonstrates an energetic, positive attitude that is contagious.
  • Compensation: Salary is commensurate with person's qualifications and reflects the present market for a person of similar responsibilities.

Physical Abilities:

  • Stand Constantly
  • Walk Constantly
  • Sit Occasionally
  • Handling Constantly
  • Lift / carry 10 lbs or less Constantly
  • Lift / carry 11-20 lbs Constantly
  • Lift / carry 21-50 lbs Frequently
  • Lift / carry lbs Occasionally

Management Leadership Success Factors:

  • Communication: Verbal, written, presentations to others; communication up – same level – direct reports; inclusive, honest, direct, timely; clear, concise; confronts the brutal facts; delivers ideas for solutions with problems.
  • Change Management: Taking initiative, supportive of change; reacts quickly and appropriate; sets a good example as a role model in accepting change, executing change initiatives, and following through to ensure changes are effective.
  • Decision Making & Problem Solving: Uses judgment, common sense, and sensitivity in addressing issues; gathers appropriate information and seeks input from cross-functional team members; collaborates with others to ensure that decisions are made with consideration for impact on others; makes timely and fair decisions; able to make tough decisions when necessary.
  • Innovation, Creativity & Vision: Seeks new ways to improve efficiency, effectiveness, quality; achieves extraordinary results with ordinary resources.
  • Planning (short and long term): Organized and able to establish priorities, required resources; delivers the desired results; manages multiple deadlines and priorities; ensures that planning involves cross-functional team members to assess impact of deadlines and utilization of resources.
  • Organizational Relationships: Builds effective relationships with both external (guests and vendors) and internal (team members) stakeholders, and between levels, teams, and across functions. Supports and cooperates with other teams, negotiates, and has the ability to influence others.
  • Built and Sustains a High-Performance Team: Selects the right people for the right job. Develops team members, provides training and development to support their success; empowers team members to make decisions while minimizing risks; provides measurable feedback in a timely manner; retains valuable talent and builds the effectiveness of the team as a whole. Plays like a champion.
  • Accountability: Walks the talk. Delivers results on time and at the quality level promised.

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