Director of Housekeeping Operations

4 weeks ago


SaintDizierlesDomaines, Nouvelle-Aquitaine, United States Great Wolf Lodge Full time
Job Summary

We are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team at Great Wolf Lodge. As a key member of our resort's management team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our facilities.

Key Responsibilities
  • Develop and implement comprehensive housekeeping plans to ensure efficient operations and exceptional guest experiences.
  • Manage and supervise a team of housekeeping staff, providing guidance, coaching, and training to ensure they meet the highest standards of performance.
  • Oversee the daily activities of the housekeeping department, including cleaning and maintenance of public areas and guest rooms.
  • Monitor and respond to guest comments and concerns, ensuring prompt and professional resolutions.
  • Collaborate with other departments to ensure seamless resort operations and exceptional guest experiences.
Requirements
  • Minimum 3 years of experience in a supervisory or management role in housekeeping or a related field.
  • Proven track record of success in leading high-performing teams and driving results-oriented initiatives.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, guests, and other stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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