Insurance Call Center Agent

3 days ago


Springfield, Illinois, United States Zillion Technologies Full time
Job Description

We are looking for a highly skilled Mortgage Account Specialist to join our team at Zillion Technologies. In this role, you will be responsible for handling customer inquiries and resolving issues related to their mortgage accounts, hazard insurance, and additional property protection.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment. As a Mortgage Account Specialist, you will be expected to listen to customer concerns, show empathy, and provide solutions to their problems.

Key Responsibilities:

  • Handle 80-120 inbound calls daily from customers with questions or concerns about their mortgage accounts
  • Listen to customer concerns and show empathy while resolving their issues
  • Proactively help customers avoid future challenges by using expertise to understand their current challenges
  • Participate in special projects, assume new responsibilities, and adjust priorities as requested

Requirements:

  • High School Diploma or GED
  • Previous call center and customer service experience
  • An eye for detail
  • Excellent listening and written and verbal communication skills
  • A drive to own the customer's problem and resolve it
  • Adaptability and the ability to work well in a fast-paced environment

Salary Range: $15.00 - $18.00 per hour (DOE) making this a competitive offer for those interested in working in a fully remote setting.



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