Hotel Front Desk Lead
2 weeks ago
We are seeking a highly skilled and experienced Front Desk Lead to join our team at Hollywood Casino Lawrenceburg. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, leading a team of Front Desk Clerks, and ensuring seamless hotel operations.
Key Responsibilities- Guest Service
- Provide exceptional guest service, ensuring a positive and memorable experience for all guests.
- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Team Leadership
- Lead a team of Front Desk Clerks, providing guidance, training, and support to ensure excellent service delivery.
- Develop and implement strategies to improve team performance and productivity.
- Hotel Operations
- Ensure accurate check-in and check-out of guests, including handling complex situations such as room moves and unassigned reservations.
- Manage the front desk operations, including cash handling, credit card processing, and safe deposit transactions.
- Coordinate with other departments to ensure seamless hotel operations.
- Communication
- Communicate effectively with guests, staff, and other departments to ensure excellent service delivery.
- Maintain a high level of confidentiality and professionalism in all interactions.
- Education
- High School Diploma or equivalent required.
- Experience
- Minimum one (1) year of hospitality or Front Desk experience required.
- Skills
- Excellent written and verbal communication skills.
- Ability to maintain a high level of confidentiality and professionalism.
- Strong leadership and organizational skills.
- Ability to work efficiently in a team-oriented environment.
- Ability to meet deadlines and effectively manage multiple priorities.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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