Sales and Customer Service Representative

3 days ago


Wexford, Pennsylvania, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities
  • Provide outstanding customer service and ensure every guest feels valued and understood.
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases.
  • Support clinic flow by greeting clients, scheduling services, and addressing questions.
  • Help grow and retain a client base through in-person and phone/email outreach.
What We Offer
  • Competitive hourly base pay plus commission on membership sales.
  • Employer-paid healthcare, including medical for full-time employees.
  • Employer Matching IRA.
  • Paid time off.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work/life balance.
  • In-depth training on our services and products.
  • A free massage, skincare, hydro, or stretch service monthly.
  • 40% off retail products.
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills with excellent math and computer skills and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
  • Supporters of total body care with a general knowledge of massage and skin care services.
Why Join Us?

We're a growing community of experienced professionals who share your passion for helping others. Our trained leadership is invested in your success, and we offer a caring community that celebrates individuality and shares knowledge.

If you're ready to join a dynamic team and make a difference in people's lives, we'd love to hear from you.



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