Omnichannel Service Leader
5 days ago
Michaels Stores is seeking a Customer Experience Manager to join our team in Irving, Texas. As a key member of our organization, you will be responsible for managing front-end operations, leading omnichannel processes, and promoting commitment to our company's vision and values.
Job SummaryThe Customer Experience Manager will oversee the execution of Company programs, ensure compliance with applicable laws and requirements, and promote commitment to our organization's vision and values. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering high-quality customer experiences.
Key Responsibilities:- Manage and execute shrink and safety programs
- Assist Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Train, observe, and coach the customer experience team to achieve results
To be successful in this role, you will need:
- Retail management experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
$55,000 - $65,000 per year, depending on experience.
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