Customer Service Director
4 hours ago
At Hand and Stone Massage and Facial Spa, we are seeking a highly skilled Customer Service Manager to oversee the reception team and ensure exceptional client experiences. Key responsibilities include achieving sales targets, developing and training staff, and collaborating with lead massage therapists and estheticians to maximize performance. If you have a passion for delivering outstanding customer service and a proven track record in management, we encourage you to apply for this exciting opportunity.
Responsibilities
- Overall oversight and management of the reception team
- Achieve membership, service, and product sales targets
- Development, training, and accountability for reception staff
- Training and motivating sales team
- Reception and orientation of clients
- Client reservation management
- Overall responsibility for client experience in the spa
- Collaboration with lead massage therapist and lead esthetician to maximize performance
About Us
Hand and Stone is a leading player in the spa industry with over 300 locations across the country. We are rapidly growing in the S. Florida market with new locations coming soon in Broward County. Our spas provide professional massages, facials, and hair removal services, offering an affordable way for clients to relax, restore, and refresh in our beautiful spas.
Requirements
- Min 1 year management experience in the spa/hospitality/retail/fitness industry
- Goal/detail-oriented
- Energetic, enthusiastic, and caring personality
- Sales experience is required
- Leadership, training, and motivational skills
- Evening and weekend shifts required
- Strong computer, written, and verbal communication skills
Benefits
- Employee appreciation
- Health insurance available for full-time employees
- Dental, vision, life, and accident insurance
- 401(k) retirement plan
- Flexible schedules
- Complimentary monthly massage or facial (your choice)
- Additional employee massages, facials, and retail products at a reduced cost
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