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After Sales Technical Support Manager

2 months ago

North Tonawanda, New York, United States Armstrong Fluid Technology Full time
Job Title: After Sales Technical Support Manager

Armstrong Fluid Technology is seeking a highly skilled After Sales Technical Support Manager to drive excellence in warranty management, technical support workflows, and customer satisfaction in the Americas.

Key Responsibilities:
  • Warranty and Technical Support: Own and optimize warranty and technical support workflows, ensuring swift L1/L2 issue resolution.
  • Customer Satisfaction and Team: Monitor and enhance customer satisfaction metrics (Customer 360 initiative KPIs) with proactive resolution strategies.
  • Training and Development: Develop comprehensive service training materials and conduct sessions for internal teams, partners, engineers, and end-users.
Requirements:
  • Minimum 10 years of experience in managing After Sales Support operations, preferably in a global context.
  • Bachelors degree preferred.
  • Proven track record in leading cross-functional teams and driving impactful change.
  • Strong technical proficiency in HVAC products and systems; familiarity with Asset Management Systems is advantageous.

At Armstrong Fluid Technology, you will be at the forefront of innovation in HVAC technology, shaping customer experiences and driving operational excellence across the Americas. We offer a collaborative work environment, opportunities for professional growth, and a commitment to delivering industry-leading service and support.