Business Operations Specialist

3 days ago

Aurora, Colorado, United States Spark Talent Inc Full time
Job Title: Business Operations Specialist

At Spark Talent Acquisition, we are seeking a highly skilled Business Operations Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional support to our clients and driving business growth through strategic operations management.

Job Summary:

The Business Operations Specialist will serve as a primary point of contact for third-party vendors, supporting the implementation of Service Solutions' integrations throughout the development, testing, pilot, and release phases. This role will also involve global expansion for third-party service lane integrations, becoming an SME on various applications affecting the Service Solutions line of business, and driving operational success metrics and goals for the Business Operations team.

Responsibilities:
  1. Third-Party Vendor Support: Serve as a primary point of contact for third-party vendors throughout the implementation of Service Solutions' integrations.
  2. Global Expansion: Support global expansion for third-party service lane integrations.
  3. SME Development: Become an SME on various applications affecting the Service Solutions line of business.
  4. Operational Success: Drive operational success metrics and goals for the Business Operations team.
  5. Collaboration: Work directly with Service Product Managers, User Acceptance Test (UAT) team, CCA Retail Channel, CCA Field Team, third-party vendors, contract partners, regional market leads, and dealers.
  6. System Enhancements: Work with key stakeholders to identify and prioritize system enhancements.
  7. Progress Monitoring: Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes.
  8. Industry Trends: Stay abreast of current business and industry trends relevant to service lane tools.
  9. Vendor Management: Work with third-party vendors to implement spec updates to support application updates.
  10. Compliance: Manage compliance with vendor contracts and assist with DSP spec development.
  11. Integration Validation: Work with Internal Teams, Product Managers, Business Leads, and third-party vendors, and dealers to validate integration functionality and timely deployment, particularly in the Mexico, Brazil, and Argentina markets.
Requirements:
  1. Bachelor's Degree: Bachelor's degree in business, IT, or similar discipline preferred.
  2. Project Management: Project Management background and experience.
  3. Dealership Knowledge: Familiarity with dealership fixed operations and service lane processes.
  4. Bilingual: Bilingual (Fluent in Spanish and ideally Portuguese and/or French).
  5. Critical Thinking: Strong critical thinking and problem-solving skills.
  6. Project Management: Ability to manage multiple projects concurrently and prioritize accordingly.
  7. Relationship-Building: Strong relationship-building and interpersonal skills required to work effectively with other teams across the organization, and with dealers and field personnel.
Desired Skills:
  1. MS-Excel: Strong MS-Excel skills (VLOOKUPs, Pivot tables, etc.).
  2. MS-Project: Proficient in MS-Project, MS-Visio, MS-PowerPoint, MS-Power BI.
  3. Collaboration: Highly collaborative work style. Enjoys working in a fast-paced team environment.
  4. Technical Knowledge: Understanding of technical language and ability to troubleshoot Bandwidth on Demand, endpoints, web services, data transfers, etc.
  5. Leadership: Demonstrated leadership and management skills. Ability to manage and work with external teams.
  6. Organization: Strong organization skills to manage multiple tasks/projects simultaneously with minimal supervision.
  7. Presentation: Comfortable presenting in front of large audiences (internal leadership, field, dealers, etc.).
  8. Remote Work: Ability to stay organized and work efficiently in a remote atmosphere, as well as in a collaborative environment.
  9. Self-Starter: Self-starter and eager to expand knowledge set.
  10. Analytics: Analytics background a plus.
Benefits:
  1. Standard Benefits: Standard benefits program; health/dental/HSA & FSA plans.
  2. Disability: Short/Long-term disability.
  3. Life Insurance: Life insurance.
  4. 401k: 401k program.
  5. PTO: Holiday and PTO – accruing PTO plan.
  6. Employee Stock Option: Employee stock option plan.
  7. Profit Sharing: Profit Sharing.

About Spark Talent Acquisition: Spark Talent Acquisition is a Michigan-headquartered recruiting and staffing company that connects great talent with great employers. We understand that finding a new position can be stressful and identifying top talent can be challenging. For us to maximize successful placement and retention, we start by listening to and understanding each of our clients. We believe in face-to-face interaction and having a solid understanding of our client's business before placement. We pride ourselves in team development as it matches our purpose as an organization to continually create career opportunities.

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