IT Support Specialist in Aurora, CO

2 days ago


Aurora, Colorado, United States Virtual Service Operations Full time
Job Title: IT Support Technician

We are seeking an experienced IT Support Technician to join our team at Virtual Service Operations in Aurora, CO.

About the Role:

The IT Support Technician will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers.

You will also provide technical assistance to end-users, helping them navigate common issues and ensuring their technology needs are met.

This role will focus primarily on users returning to the office from working remotely as well as users moving locations within the site.

Responsibilities:
  • Provide workstation software break-fix support
  • IMAC – PC install, moves, adds, and changes
  • Image loads
  • Asset recovery
  • Asset tagging
  • Printer support
  • Client Center (Tech Bar) support
  • IT Service Management updates
  • Other client support duties needed to maintain workstation operations and customer satisfaction
Requirements:
  • Previous working experience in desktop support is desired, however, training will be provided for all entry-level new hires
  • Knowledge of PC imaging
  • Experience with change management and incident management
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
What We Offer:

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates.

We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO:

VSO is a hybrid cloud and managed services consulting firm.

Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft, and others.

VSO leverages numerous other partner relationships so as to provide our customers with optimal support.

Additionally, we take pride in taking care of our employees.

We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.



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