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Customer Service Representative
1 month ago
pAsakeymemberofourteamatNutriSystem,Inc.,theCustomerAccountManagerwillberesponsibleforbuildingandmaintainingstrongrelationshipswithourclients.Thisrolerequiresahighlevelofcustomerserviceandaccountmanagementskills,aswellastheabilitytoworkeffectivelywithourproductionteamtoensuretimelydeliveriesandmeetcustomerdeadlines./ph3KeyResponsibilities:/h3ulliDevelopandmaintainclientrelationshipsthroughregularcommunicationandissueresolution./liliWorkcloselywiththeproductionteamtocoordinateordersandensuretimelydelivery./liliManageretailfulfillmentordersandinventory,ensuringaccuratetrackingandreporting./liliCoordinatewiththefulfillmentandproductionteamstoensureseamlessdeliveryofproducts./liliManagenewproductdevelopment,fromrequesttofirstproduction,ensuringtimelyandaccurateexecution./liliCollaboratewiththeoperationsteamtofinalizeproductspecificationsandcirculatechanges./liliManageandcirculatedocumentsrelatedtoproducts,ensuringaccuracyandcompliance./liliVerifycostandpricingbeforeacceptingorders,ensuringaccuratefinancialreporting./liliInputordersasneeded,ensuringtimelyandaccurateprocessing./liliWorkwithsalestoinputandverifyshipmentofordersfromthefulfillmentteam./liliFollowupwithcustomersontheprogressofcurrentmanufactureorders,ensuringtimelyandaccuratecommunication./liliProvidedailyinventoryreporting,includingfulfillmentshipmentsandreceipts./liliUtilizecriticalthinkingskillstoresolveproblemsandmakeinformeddecisions./li/ulh3Requirements:/h3ulliAtleast3yearsofcustomerserviceand/oraccountmanagementexperience./liliExperiencemanaginghigh-touchaccounts,withastrongfocusonrelationshipbuilding./liliHighschoolgraduate,withcollegeexperienceaplus./liliStronginterpersonalcommunicationskills,withtheabilitytointeracteffectivelyviaemail,phone,andface-to-face./liliSuperiorcriticalthinkinganddecision-makingskills,withtheabilitytoanalyzecomplexsituations./liliProficiencywithMicrosoftOffice,withastrongfocusonorganizationanddetailorientation./li/ul