Customer Experience Expert
3 weeks ago
About This Role
As a Customer Specialist at CarMax, you will be empowered to deliver exceptional customer experiences by acting as a guide and offering support throughout the buying and selling process. You will work closely with teams across the organization to ensure every customer has a positive experience.
Your Key Responsibilities
- Provide top-notch customer service by guiding customers through every step of their journey, from sale to test drives and financing applications.
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers for appraisals.
- Manage vehicle inventory, including receiving shipments, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks, such as printing reports, maintaining paperwork, and contacting finance companies.
- Create service appointments and review repair orders for accuracy.
What We're Looking For
- Exceptional communication skills to build strong relationships with customers and teams.
- Ability to balance customer needs with business requirements when making decisions.
- Strong problem-solving skills to create win-win solutions for customers.
- Demonstrated ability to work in a fast-paced environment with multiple priorities.
- Basic skills with Microsoft Office Suite preferred.
Education and Experience
- High School Diploma or equivalent required.
- Sales and customer service experience preferred.
- Valid Driver's License required.
Our Company Culture
CarMax disrupted the auto industry by delivering honest, transparent, and high-integrity experiences to customers. Our innovative approach has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
We value our team members' growth and development, offering opportunities for advancement and professional growth. As an equal opportunity employer, we welcome diverse candidates who share our commitment to excellence.
Salary Information
The estimated hourly rate for this position is $19.32 - $28.45 per hour.
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