Customer Service Expert

3 days ago


Albany, New York, United States MAXIMUS Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at Maximus. This role will provide telephonic assistance to the Complaints Unit at the State Department of Health (DOH), ensuring efficient complaint resolution and customer satisfaction.

Key Responsibilities:
  • Interface with clients, referring complaints or inquiries to appropriate departments, agencies, advocates, or client representatives.
  • Stay updated on managed care relevant to supported client programs.
  • Adhere to processing guidelines, protocols, and contract requirements for complaint processing and handling PHI/PII.
Requirements:
  • High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
  • Call Center experience, Medical billing experience, NY State of Health (NYSOH) experience, Microsoft Office Applications (Word, Excel, PowerPoint).
Benefits:
  • Estimated Salary: $19.00 per hour.
  • Competitive compensation package, including bonuses based on performance.
  • Comprehensive insurance coverage, including medical, dental, vision, prescription, and life insurance benefits.
  • Future planning opportunities, including a 401K retirement savings plan and company matching.
  • Paid time off package, including PTO, holidays, and extended sick leave.


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