Principal Site Reliability Engineer

4 weeks ago

Charlotte, North Carolina, United States BrightSpeed Full time
Job Title: Principal Site Reliability Engineer

At Brightspeed, we are reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an exceptional customer experience in twenty states throughout the Midwest and South.

We are seeking a highly skilled Principal Site Reliability Engineer to join our team. As a key member of our engineering team, you will play a critical role in designing and building a world-class fiber network and creating a customer experience second to none.

Key Responsibilities:
  • Implement and maintain monitoring systems to track the performance and availability of business-critical systems and infrastructure using metrics to identify trends and potential issues.
  • Work closely with development teams, operations, and other stakeholders to ensure that new services and features are reliable and scalable.
  • Develop scripts and tools to automate repetitive tasks, such as deployment, scaling, and monitoring.
  • Respond to system outages and performance issues, performing root cause analysis to prevent recurrence.
  • Define and measure Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure services meet required performance and availability targets.
  • Conduct postmortems after incidents to identify what went wrong and what can be improved.
  • Lead the team of site reliability engineers onshore/offshore, mentor them for support activities required for system reliability.
Requirements:
  • Master's degree in computer science, telecommunications, or similar areas, with a minimum of 10 years software engineering experience, including a minimum of 5 years as a site reliability engineer.
  • Proven track record of managing mission-critical customer-facing applications for reliability.
  • 5+ years of experience supporting operations and maintenance for cloud-native applications in production that are fault-tolerant, self-healing, scalable, and high available.
  • Excellent troubleshooting and problem-solving skills, with a keen attention to detail to identify and resolve complex production issues.
  • Deep understanding of cloud computing platforms (GCP) and containerization technologies (e.g., Docker, Kubernetes).
  • Solid experience with core Kubernetes concepts such as Pods, Workloads, Services, Ingress/Egress, Deployments, ConfigMaps, HPA, Liveliness Probe, and Secrets.
  • Strong knowledge of infrastructure as code tools (e.g., Terraform, Ansible, ArgoCD) and CI/CD pipelines.
  • Strong experience working with integration of code quality tool (SonarQube or Checkmarx) with CI/CD pipeline.
  • Strong experience with monitoring, logging, and observability tools like, Splunk, GCP log, Dynatrace, etc.
  • Ability to work independently and as part of a collaborative team, effectively communicating technical concepts to both technical and non-technical stakeholders.
  • Must have proven written and verbal communication skills, including presentations using tools like PowerPoint.
  • Must have ability to communicate and abstract the messaging to multiple target audiences including Sr business & IT leadership, technology, and business teams.
What We Offer:
  • Competitive compensation and comprehensive benefits.
  • Opportunity to work with a cutting-edge technology stack.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.
Why Join Us?

We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce.

We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

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