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Principal Site Reliability Engineer

1 month ago

Charlotte, North Carolina, United States BrightSpeed Full time

We are seeking a Principal Site Reliability Engineer to join our team at Brightspeed. As a key member of our team, you will be responsible for implementing and maintaining monitoring systems to track the performance and availability of business-critical systems and infrastructure.

Key responsibilities include:

  • Implementing and maintaining monitoring systems to track the performance and availability of business-critical systems and infrastructure.
  • Responding to system outages and performance issues, performing root cause analysis to prevent recurrence.
  • Developing scripts and tools to automate repetitive tasks, such as deployment, scaling, and monitoring.
  • Working closely with development teams, operations, and other stakeholders to ensure that new services and features are reliable and scalable.
  • Defining and measuring Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure services meet required performance and availability targets.

Requirements include:

  • A Master's degree in computer science, telecommunications, or similar areas, with a minimum of 10 years software engineering experience, including a minimum of 5 years as a site reliability engineer.
  • A proven track record of managing mission-critical customer-facing applications for reliability.
  • 5+ years of experience supporting operations and maintenance for cloud-native applications in production that are fault-tolerant, self-healing, scalable, and high-availability.

At Brightspeed, we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We offer competitive compensation and comprehensive benefits, including a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

We are an Equal Opportunity Employer/Veterans/Disabled. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents and Brightspeed's Privacy Notice.