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Data Center Operations Technician 2

2 months ago

Englewood, Colorado, United States eTeam Inc Full time
About the Role

We are seeking a highly skilled Data Center Operations Technician 2 to join our team at eTeam Inc. This is a critical role that requires a strong understanding of data center operations, technical aptitude, and excellent communication skills.

Key Responsibilities
  • Customer Support
    • Provide timely resolution and/or escalation of customer issues.
    • Maintain a professional attitude and conduct while performing data center duties.
    • Deliver proactive updates to customers and teammates as necessary.
    • Follow Client processes and procedures.
  • Data Center Operations
    • Physical device alert review throughout data centers
    • Incident triage and escalation
    • Provide local access and escort for vendors.
    • Perform remote hands work for internal and external customers.
  • Infrastructure Management
    • Perform data entry tasks for ongoing infrastructure changes and customer installations.
    • Assist and/or complete physical installations.
    • Update all relevant and required documentation.
    • Complete assigned workflow tasks to provide timely turnaround to customers.
  • Facilities Management
    • Maintain cleanliness of the Data Center and surrounding supporting areas
    • Perform Datacenter Infrastructure Environmental Monitoring
    • Perform Facilities Rounds and escalate pertinent information.
    • Process all in and outbound shipping/receiving.
  • Escalation and Reporting
    • Immediately report facility alarms to the local Facilities Operations Engineer
    • Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.
    • Complete End of Shift Reporting
Requirements
  • Minimum 2 years of experience working within an IT Support environment.
  • Ability to climb ladders and work aloft.
  • Ability to work in cold temperature environments.
  • Ability to maneuver pallet jacks and lift heavy objects.
  • Ability to pull and install cabling.
  • Driving (must possess valid driver's license and insurance)
Preferred Qualifications
  • Experience in a 24/7 production environment
  • Strong troubleshooting skills
  • Solid understanding of Microsoft Operating systems
  • Fundamental knowledge of networking - Routing, Subnets, Communication protocols
  • Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
  • Excellent verbal and written communication skills
  • Strong attention to detail, making and keeping commitments, and meeting deadlines.
  • Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pinouts.