Client Acquisition Assistant Manager

2 weeks ago

Ontario, Oregon, United States Safety Services Full time

Position:
Assistant Manager for Client Acquisition Strategies

Status:
Full-Time

FLSA Code:
Exempt

About Us:
Safety Services Company stands as North America's premier provider of contractor compliance-managed services, safety training, and materials. With two decades of industry experience, we have proudly secured a spot on the Inc. 5000 list of fastest-growing companies seven times. We seek individuals who are ambitious, dedicated, and motivated to contribute to our mission.

Summary:


Safety Services Company is in search of a proficient Assistant Manager to enhance our efforts in client acquisition within the Oregon Corrections Enterprises (OCE) Call Center.

This role is pivotal in advancing our initiatives for acquiring new clients.

The ideal candidate will possess a strong leadership background, exceptional communication skills, effective problem-solving capabilities, and a proven history of promoting continuous improvement.

This position presents a distinctive opportunity to create meaningful work experiences for individuals in custody, thereby making a significant impact on community and personal development.


Key Responsibilities:

- Ensure a high level of accountability among team members in generating appointments;
- Conduct interviews, evaluations, and onboarding of suitable candidates;
- Facilitate initial training sessions, including content review and assessments;
- Perform Quality Assurance (QA) checks and evaluations;
- Provide coaching to team members based on QA reviews and spot checks;
- Conduct monthly performance evaluations, highlighting areas for improvement and recognizing strong performance;
- Ensure operational systems function at peak efficiency;
- Identify opportunities for improvement across the organization and drive ongoing enhancements;
- Collaborate with other staff, including upper management, to provide feedback and share growth ideas;
- Coordinate with OCE staff and off-site technical support;
- Monitor adherence to established Standard Operating Procedures (SOPs) within the area of influence;
- Manage monthly bonus calculations and complete related documentation.

Qualifications:
- Ability to pass a Department of Corrections clearance check;
- Proven ability to foster accountability and enhance team performance;
- Experience in interviewing and selecting qualified candidates;
- Proficient in conducting initial training and assessments;
- Competent in performing QA checks and offering coaching;
- Skilled in conducting performance evaluations and driving improvements;
- Ability to optimize systems for increased efficiency;
- Demonstrated history of driving organizational enhancements;
- Strong interpersonal skills and effective collaboration;
- Experience in coordinating with technical support and other teams;
- Commitment to adhering to established procedures;
- Ability to manage performance metrics and documentation;
- Aptitude for adapting to challenges and implementing solutions.

What We Offer:
- Work-life balance with paid holidays, flexible PTO, and sick leave;
Health Benefits:
Affordable insurance options for vision, dental, and health premiums;
Growth Opportunities:
Continuous learning through career development and training programs, ensuring personal and professional growth is integral to our success;

Our culture is driven by core values that matter most to us: Constant Improvement, Trustworthiness, Team Collaboration, Positivity, Inclusivity, Data-Driven Decision Making, Authenticity, Flexibility, Active Listening, and Grace.

Safety Services Company is proud to be an equal opportunity employer, ensuring all qualified applicants receive consideration for employment without regard to any protected status.

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