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Staff Assistant

2 months ago


Ontario, Oregon, United States Brian Halcom - State Farm Agent Full time
Job Overview

As a Staff Assistant with Brian Halcom - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build trust with clients through prompt and personalized communication
    • Follow up with customers to ensure their needs are met and concerns are addressed
  • Provide Exceptional Customer Service
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, and claim submissions
    • Offer clear and concise explanations to ensure customers understand their options
  • Collaborate with Agency Team Members
    • Work closely with other team members to ensure seamless communication and efficient service delivery
    • Anticipate and meet the needs of customers and the agency
Requirements
  • Dedication to Customer Service
    • Commitment to delivering exceptional customer experiences
    • Ability to empathize with customers and understand their needs
  • Effective Communication Skills
    • Excellent verbal and written communication skills
    • Ability to articulate complex information in a clear and concise manner
  • Problem-Solving and Adaptability
    • Proactive approach to problem-solving
    • Ability to adapt to changing situations and priorities